Amari Moore
Essex,MD
Summary
Reliable Front Desk Receoptionist, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Residence Inn At the Johns Hopkins Medical Campus
07.2022 - Current
- Provides accurate and detailed information regarding property policies, services, and amenities over the phone or in person
- Responsible for greeting guests and eagerly answering questions in a timely manner
- Managed reservations, guest check-ins and check-outs, guest questions and concerns, and 90% of the front desk processes.
- Consistently delivers excellent customer service and create positive relationships with guests to promote customer satisfaction and loyalty.
- Collaborate with cross-functional teams across hotel departments to communicate issues with rooms and amenities and ensure timely resolution.
- Trained over 4 employees using Fosse system.
Shift Leader
Pizza Hut
05.2023 - 08.2023
- Overseeing day-to-day operations
- Manage staff, ensure customer satisfaction, ensure all safety and sanitation standards are met
- Help train new employees and provide feedback to management team
- Solves customer complaints and/or issues
- Conduct multiple inspections to ensure the store meets standards.
CSR - Customer Service Representative
Walmart
02.2021 - 05.2022
- Reviewing reports to determine the level of customer satisfaction
- Dealing with customer complaints, and resolving them
- Ensuring a positive work setting and leading by example for others
- Developing and maintaining strong relationships with customers
- Educate and enlighten customers on product prices, and locations.
Education
High school diploma -
Perry Hall High School
Perry Hall, MD05.2022
Skills
- Front desk
- Hotel experience
- Hospitality
- Guest services
- Customer service
- Phone etiquette
- Guest relations
- Food Service
- Shift Management
- Management
- Computer Skills
- Microsoft Word
- Cash Handling
- Restaurant Management
- Communication skills
- Typing
- Editing
- Microsoft Office
- Computer skills
- Guest Relations
- Front Office Support
- Credit and Cash Payments
- Room Assignments
- Safety and Security Procedures
- Hospitality Best Practices
Certification
Driver's License
Languages
English
Full Professional
Timeline
Shift Leader
Pizza Hut
05.2023 - 08.2023
Front Desk Agent
Residence Inn At the Johns Hopkins Medical Campus
07.2022 - Current
CSR - Customer Service Representative
Walmart
02.2021 - 05.2022
High school diploma -
Perry Hall High School
Driver's License
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