Amari Morrell
San Diego,CA
Summary
Reliable and upbeat customer service representative with over three years of professional experience promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Starbucks Manager
Vons Grocery Store
11.2021 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Pro Associate
Home Depot
12.2020 - 11.2021
- Operated cash register to accept cash, credit card and gift card payments.
- Took phone calls to create orders and answer questions pertaining to merchandise for over 50 customers per day
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintain positive, professional and empathetic attitude towards customers at all times
- Communicating and coordinating with colleagues as necessary
- Maintained financial accounts by processing customers order
- Maintained up-to-date knowledge of store safety, payment policies and security standards and upheld no incident report for over 90 days
- Member of Safety team
Team Member
Jamba Juice
06.2019 - 12.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Reviewed smoothie component quality to assess conformance with tolerances and remove unacceptable products.
- Trained new hires by relaying information on company procedures,and safety requirements and then delivered constructive criticism upon completion of job tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Performed shift change tasks each day to keep store efficient and neat.
Skills
- Cash Register Operation
- Teamwork
- Good telephone etiquette
- Attention to detail
- Active listening skills
- Self-motivated professional
- Cultural awareness
- Customer service
- Conflict resolution
- Inbound and Outbound Calling
Timeline
Starbucks Manager
Vons Grocery Store
11.2021 - 02.2023
Pro Associate
Home Depot
12.2020 - 11.2021
Team Member
Jamba Juice
06.2019 - 12.2020