Amari Porte
Frederick,MD
Summary
Strong, efficient and highly-organized worker that blends superior customer service and strong operational acumen to achieve challenging objectives. Exceptionally conscientious with profound verbal and written communication, time management, detail oriented skills. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tech Assistant/Au Pair
PFM Technicals
Manassas, VA
02.2023 - 02.2024
- Effectively managed telephone communications, ensuring accurate message retrieval
- Ensured efficient organization of printed materials.
- Constructed concise and effective email communications.
- Enhanced administrative support through report preparation
- Assisted with equipment operation and troubleshooting
- Optimized equipment settings, maximizing efficiency.
- Maintained consistency in following daily schedules for meals, homework, and bedtime.
- Ensured a safe and clean environment pre and post children's awakening
- Ensured the well-being of children by addressing their emotional and mental needs while also maintaining their physical hygiene
- Developed entertaining and intellectually engaging activities for children to enjoy.
- Adhered to established procedures for maintaining and preparing children's sleeping areas, facilitating a peaceful bedtime routine.
Sales Lead
T-mobile
Hagerstown, MD
01.2022 - 02.2023
- Achieved high levels of customer satisfaction by proactively greeting and assisting customers with their unique needs.
- Offered in-depth insight into store plans, products, accessories, and amenities.
- Oversaw various aspects of sales operations including production monitoring, order fulfillment, and inventory counts
- Provided guidance and support to new employees in developing skills through training and access to resources.
- Safely managed the reception and stocking of merchandise, promoting cleanliness within the work area.
- Showcased exemplary cash handling skills through daily execution of precise money transactions.
- Ensured adherence to company protocols for daily store openings and closings.
Stocker
ALDI
Frederick, MD
07.2019 - 07.2020
- Provided on-floor assistance to ensure adherence to service standards and enhance productivity.
- Ensured adherence to store regulations and policies for maintaining a clean and safe work environment, both indoors and outdoors.
- Instructed newly hired cashiers on the necessary skills for performing daily tasks, with a focus on customer service and sales techniques.
- Efficiently handled transportation of pallets using a pallet and power jack.
- Ensured efficient inventory management by implementing proper stocking techniques.
Cook
The Real Deal
Hagerstown, MD
11.2018 - 07.2019
- Monitored and enforced compliance with safe and sanitary food-handling practices by conducting inspections of food preparation and serving areas
- Executed proper food preparation techniques while adhering to safety guidelines and company recipes
- Monitored and documented data pertaining to food sales, quality, inventory, and waste.
- Ensured new employees were proficient in adhering to safety guidelines, following recipes, practicing proper cooking techniques and maintaining professional conduct within the kitchen.
- Refined standard recipes to address ingredient concerns, customer preferences, and allergen substitutes
- Maintained a commitment to safety by displaying proficient operation of food prep equipment.
Cooking Shift Leader
Shucking Shack
Frederick, MD
04.2017 - 06.2018
- Checked for adherence to safe, sanitary food-handling practices during inspections of food prep and service zones.
- Prepared and cooked food in accordance with company recipes, following safety regulations.
- Managed documentation for food sales, quality, inventory, and waste.
- Efficiently trained new employees on safety protocols, recipes, cooking procedures and adherence to company guidelines.
- Assured that company deliveries were properly accounted for through check distribution.
- Ensured high standard of kitchen cleanliness through diligent preparation of workstations, floors, dishes, and utensils for close-up cleaning and proper shutdown of cooking equipment.
Cashier - Sales Associate/Parking Lot Attendant/Produce Clerk - Loader
Wegmans
Frederick, MD
06.2010 - 03.2017
- Achieved excellent customer satisfaction by promptly greeting customers and assisting them with tailored support.
- Ensured smooth entrance and exit to the store for customers in the parking lot.
- Implemented measures to maintain cleanliness and safety standards in accordance with store guidelines indoors and outdoors.
- Maintained product freshness and quality through rigorous monitoring of dates, conditions, amount, and shrinkage.
- Proficiently operated a pallet and power jack to scan, process, and transport incoming product pallets with efficiency.
- Effectively managed cash transactions by operating Point of Sale plans and systems, ensuring accurate change for customers.
Commercial Cleaner
Aquafree Facilities Services Inc.
Gaithersburg, MD
10.2011 - 06.2014
- Prioritized safety measures while cleaning and maintaining building premises.
- Thoroughly examined the facility and grounds following task fulfillment.
- Meticulously handled and processed all cleaning products according to specified safety instructions.
- Maintained cleanliness and organization of janitorial closets and transportation trucks.
- Maintained accurate record of cleaning supplies and identified reordering needs.
- Collaborated with supervisors to address minor maintenance issues, and promptly escalated any severe conditions requiring the intervention of maintenance technicians.
Tutor/Homework Assistant
Police Activity Center
Frederick, MD
07.2010 - 11.2011
- Aided in the supervision of students participating in educational and outdoor activities
- Provided instruction on foundational education principles like the alphabet, shapes, and color recognition
- Optimized linguistic and mathematical aptitude by implementing dynamic methods like storytelling/reading sessions along with practical exercises in addition/subtraction.
- Delivered instruction to students individually as well as in groups, with a primary emphasis on personalized support
- Promoted cleanliness, organization, active listening skills, and ample outdoor time to create a safe play and child-friendly environment.
- Executed end-of-day responsibilities for classroom and play area cleanup.
Receptionist/Taxi Dispatcher
R.D.D Transportation
Frederick, MD
11.2007 - 06.2010
- Answering, greeting, and managing incoming and outgoing caller inquiries from customers and drivers
- Handling all caller inquiries, scheduling pickups and destination drop-off points, while maintaining an account.
- Achieved precise documentation of call logs, road assistance data including dates/times/locations/drivers' information along with comprehensive taxi cost records
- Ensured drivers received accurate guidance and support for seamless completion of their routes
- Optimized operational procedures through efficient scheduling, policy updates, and close coordination with leadership to ensure clearly defined targets.
- Kept comprehensive records of services provided, operational data, and dispatch information in the system.
Receptionist
J.A.C Air Conditioner and Refrigerator Repair
New York, NY
09.2005 - 10.2007
- Answered, greeted, and managed incoming and outgoing caller inquiries.
- Coordinated the scheduling of repairs, pickups, and repair parts orders for broken machines while effectively communicating relevant details with customers.
- Efficiently managed payment processing and account updates.
- Entered data in Microsoft Office software to keep records of the company's vital information.
- Ensured safety of personnel by thoroughly screening visitors for their purpose of visit.
- Managed office duties and basic administrative tasks, organized and cleaned workspace, and ordered materials.
Education
High school or equivalent -
Gov. Thomas Johnson High School
MD06.2010
High School Diploma -
Woodlawn High School
MD06-2008
Some College (No Degree) - General Studies
Frederick Community College
MD12-2010
Skills
- Customer service
- Dispatching
- Pallet jack/Electric pallet jack (3 years)
- Microsoft Office/Data entry
- Stocking
- POS/Cash handling
- Shift management
- Janitorial/Commercial cleaning
- Verbal and written communication skills (10 years)
- Child development/Tutoring
- Produce
- Administrative (5 years)
- Research & development
- Food service/Food preparation (2 years)
- Landscape maintenance
- Mobile sales
Certification
Driver's License
Personal Information
- Relocation: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Tech Assistant/Au Pair
PFM Technicals
02.2023 - 02.2024
Sales Lead
T-mobile
01.2022 - 02.2023
Stocker
ALDI
07.2019 - 07.2020
Cook
The Real Deal
11.2018 - 07.2019
Cooking Shift Leader
Shucking Shack
04.2017 - 06.2018
Commercial Cleaner
Aquafree Facilities Services Inc.
10.2011 - 06.2014
Tutor/Homework Assistant
Police Activity Center
07.2010 - 11.2011
Cashier - Sales Associate/Parking Lot Attendant/Produce Clerk - Loader
Wegmans
06.2010 - 03.2017
Receptionist/Taxi Dispatcher
R.D.D Transportation
11.2007 - 06.2010
Receptionist
J.A.C Air Conditioner and Refrigerator Repair
09.2005 - 10.2007
High school or equivalent -
Gov. Thomas Johnson High School
High School Diploma -
Woodlawn High School
Some College (No Degree) - General Studies
Frederick Community College
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