Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amari Santana

Randallstown,MD

Summary

Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Meadow Park Rehabilitation & Health Care Center
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Pro Associate

Home Depot
05.2022 - 07.2023
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted with engineering calculations, design drawings, preliminary cost estimates, and field visits to observe construction progress.
  • Provided outstanding customer service on phone and in person.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Upsold products and services strategically, increasing average transaction value and revenue generation.

Education

Bachelor of Science - Pre-Law

Stevenson University
Stevenson, MD
05.2026

Skills

  • Inventory Control
  • Project Management
  • Departmental support
  • Cash Handling
  • Customer Service
  • File Organization
  • Mail distribution
  • Time Management
  • Issue handling
  • Skilled in [Software]
  • Oral and writing communication
  • Verbal and written communication
  • Call forwarding
  • Multi-Line Telephone Systems
  • Listening Skills
  • Data Entry
  • Front Office Management
  • Office Organization
  • Call Routing

Certification

Timeline

Front Desk Receptionist

Meadow Park Rehabilitation & Health Care Center
11.2023 - Current

Pro Associate

Home Depot
05.2022 - 07.2023

Bachelor of Science - Pre-Law

Stevenson University
Amari Santana