Amari Smith
Clinton,SC
Summary
A dedicated and knowledgeable professional with a background in psychology and clinical mental health counseling, I excel in providing exceptional customer service. With a proven ability to swiftly assess customer needs and deliver appropriate solutions, I am skilled in resolving issues, managing customer relations, and offering detailed product knowledge. Committed to streamlining processes for improved efficiency and satisfaction, I am ready to bring my expertise to your team and exceed expectations in the healthcare sector.
Overview
7
7
years of professional experience
Work History
COUNSELOR
Crossroads Treatment Center
11.2023 - Current
- Provide empathetic and knowledgeable emotional support to patients regarding healthcare services and treatment options
- Attentively listening to clients' concerns, experiences, and needs
- Effectively address patient inquiries, concerns, and complaints, ensuring timely resolution and maintaining patient satisfaction
- Utilize clinical documentation expertise to accurately record patient interactions and update patient records in compliance with HIPAA regulations.
OUTPATIENT CLINICIAN (Internship)
Westview Behavioral Health
03.2023 - 10.2023
- Assisted in coordinating patient appointments and managing clinic schedules to ensure efficient workflow and minimize wait times
- Demonstrated empathy and understanding in patient interactions, verifying patient understanding and addressing concerns with sensitivity and professionalism
- Maintained strict confidentiality and compliance with regulatory standards in handling patient information and records.
DAY CAMP COUNSEL: ADMINISTRATIVE ASSISTANT
YMCA
08.2017 - 03.2023
- Provided excellent customer service to campers and their families, addressing inquiries and concerns with warmth and professionalism
- Managed inventory of office supplies and placed orders as needed, ensuring smooth operations of administrative tasks
- Answered phone calls promptly and provided accurate information about camp programs and services.
CALL CENTER REPRESENTATIVE
Vibrant Emotional Health
05.2021 - 07.2021
- Delivered compassionate and effective support to individuals facing emotional distress and mental health challenges
- Engaged with callers with empathy and active listening, providing reassurance and guidance in sensitive situations
- Collaborated with multidisciplinary teams to ensure callers received appropriate resources and referrals for further assistance
- Maintained composure and professionalism while managing a high volume of calls, adhering to quality service standards and organizational protocols
- Contributed to the continuous improvement of call center operations by providing feedback on caller needs and service delivery processes.
Education
MASTER OF SCIENCE IN CLINICAL MENTAL HEALTH COUNSELLING -
Liberty University
03.2024
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
Southeastern University
Lakeland, FL04.2021
Skills
- Proficient in clinical documentation and patient management systems
- Strong empathy and active listening abilities
- Skilled in resolving patient inquiries and concerns with professionalism and efficiency
- Familiarity with healthcare regulations and compliance standards
- Ability to manage high call volumes while maintaining quality service
- Behavior monitoring
- Care Planning
- Intervention Planning
- Substance Abuse Counseling
- Client Counseling
- Client Advocacy
- Office Administration
- Mental Health Support
- Client Records Management
Testimonials
- I’m very grateful to be a patient at Crossroads. It has changed my life so much for the better. It’s a blessing; the staff truly cares about my well-being, and if you are having problems, they will do whatever it takes to help you get through it. It’s always so clean; staff is always positive, professional, and you are in and out in a flash. It’s an amazing program and a blessing.
- I would just like to say thank you all for the support I have received from the team at Crossroads. Everyone there is so professional, friendly, caring, and truly wants to help you get well. I’m sincerely grateful for all the care and support I have received from the wonderful team at Crossroads. Thank you.
- They have been wonderful to me. I would recommend Crossroads to anyone who needs more than just medication but counseling, and they have a doctor on the premise!
References
References available upon request.
Timeline
COUNSELOR
Crossroads Treatment Center
11.2023 - Current
OUTPATIENT CLINICIAN (Internship)
Westview Behavioral Health
03.2023 - 10.2023
CALL CENTER REPRESENTATIVE
Vibrant Emotional Health
05.2021 - 07.2021
DAY CAMP COUNSEL: ADMINISTRATIVE ASSISTANT
YMCA
08.2017 - 03.2023
MASTER OF SCIENCE IN CLINICAL MENTAL HEALTH COUNSELLING -
Liberty University
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
Southeastern University
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