Amari Thompson
East Orange
Summary
Dedicated and compassionate Social Service Technician with experience in academic and behavioral intervention, community engagement, and student recruitment. Skilled in creating positive learning environments, implementing support plans, and facilitating restorative practices to enhance student success. Adept at fostering relationships with students, families, and staff to promote growth and achievement. Experienced in enrollment, ensuring a welcoming and inclusive school culture. Passionate about youth development and committed to empowering students to thrive.
Overview
11
11
years of professional experience
Work History
Social Service Technician
Newark Board of Education
01.2025 - Current
- Serve as a advocate for students, and families, building strong relationships to encourage engagement and positive decision-making.
- Support families during difficult transitions by connecting them with vital resources such as housing assistance or financial aid.
- Facilitate restorative conversations and conflict resolution to enhance school culture and student well-being.
- Communicate regularly with educators, administrators, and families to ensure alignment on student development and support strategies.
- Develop strong relationships with community partners, facilitating access to additional resources and services for clients.
- Implement intervention strategies to address students' academic and social-emotional needs, collaborating with teachers and staff to create individualized support plans.
- Assist with student recruitment and enrollment efforts, engaging with families and the community to promote the school's mission.
Retail Parts Pro
Advance Auto Parts
10.2021 - 02.2025
- Coordinate with the sales team to develop and implement parts sales plan
- Manage daily activities of sales team to meet sales objectives
- Perform inventory management to avoid excess and outdated stocks
- Identify new business opportunities to improve sales
- Ensure that customer orders are processed in a timely manner
- Perform price and contract negotiations with vendors as needed
- Address customer concerns promptly according to company guidelines
- Process customer payments in a timely manner
- Provide outstanding services and ensure customer satisfaction
Parts Sales Manager
Auto Zone
08.2019 - 10.2021
- Coordinate with the sales team to develop and implement parts sales plans
- Manage daily activities of the sales team to meet sales objectives
- Perform inventory management to avoid excess and outdated stocks
- Identify new business opportunities to improve sales
- Ensure that customer orders are processed in a timely manner
- Perform price and contract negotiations with vendors as needed
- Address customer concerns promptly according to company guidelines
- Process customer payments in a timely manner
- Provide outstanding services and ensure customer satisfaction
Customer Service Representative
Apple Spice Junction
05.2018 - 08.2019
- Manage large amounts of inbound and outbound calls in a timely manner
- Take orders, determine charges, and oversee billing or payments
- Dispatching/assigning drivers to different delivery jobs
- Ensuring adequate stock levels of supplies and consumables for the café area, managing orders and stock rotation
- Responsible for security (product and cash), taking payments accurately and being vigilant for fraudulent credit cards etc
- Keeping up to date with special promotions and creating displays
- Ensuring compliance with all legislation, H&S and food hygiene
Sales Agent
American Income Life Insurance
09.2017 - 02.2018
- Sold several life insurance policies, changed people's outlook on life insurance
- Delivered policies to peoples home once they got approved through underwriting
- Introduced different types of insurances depending on a person's needs
- Explained the different types of life insurance
- Obtained information about clients to better find them a policy
- Gave presentations on different policies
- Inbound/outbound phone calls some read directly from script
- Scheduled/confirmed appointments with clients
- Awarded client with additional benefits
- Had to attend weekly meetings to go over different strategies, experiences
- Completed applications with clients (filled out any personal information, medical history, disabilities, medications, etc.)
- If necessary obtained oral swab results on clients
Assistant Manager
Burger King
04.2017 - 09.2017
- Effectively led the restaurant
- Appropriately and quickly addressed all customer complaints, or concerns
- Contributed with managing labor cost
- Checked food quality and sanitizers throughout the day
- Assigned tasks for each crew member
- Maintained a clean and safe work environment
- Followed checklist
- Trained new employees
- Submitted bank deposits
- Counted inventory twice a day, once a week for larger items in store
- Compared waste/sales with inventory
- Threw away waste at end of day
- Input all paperwork at the end of shift
- Performed daily closes, and start of day
- Helped out during charity events
Shift Manager
Five Guys
11.2013 - 09.2016
- Effectively led the restaurant while the Manager or Asst
- Manager was not present
- Responsible for monitoring and training on shift
- Assisted with labor management costs
- Led each shift by delegating duties, assigning tasks, and following up with all team members
- Followed inventory control procedures to reduce product loss
- Maintained cleanliness and organization throughout the restaurant
- Managed time effectively and met all job responsibilities
- Maintained a positive work environment for employees and guests
- Ensured all food items were prepared according to the Five Guy's standards of quality, consistency, and timeliness
- Checked food quality and temperatures throughout the day to maintain Health and Safety regulations
- Followed proper sanitation and safety procedures including knife handling and kitchen equipment
Cashier/Sales Associate
Home Depot
05.2016 - 07.2016
- Greeting, qualifying, recommending and closing every customer in their department
- Handling basic questions and concerns in adjacent departments
- Maintained the in-stock condition of assigned areas, to ensure that it was clean, shoppable, and safe
- Providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely so as not to endanger themselves, co-workers, vendors, or customers
- Worked in cooperation with the Department Supervisor and other associates in the department as well as other departments
Education
High school diploma -
Bloomfield Tech Campus
06.2015
Skills
- Service Excellence
- Proficient in Microsoft Office
- Excel Proficiency
- Visual Communication Skills
- Digital Community Engagement
Personal Information
- Authorized To Work: US for any employer
Timeline
Social Service Technician
Newark Board of Education
01.2025 - Current
Retail Parts Pro
Advance Auto Parts
10.2021 - 02.2025
Parts Sales Manager
Auto Zone
08.2019 - 10.2021
Customer Service Representative
Apple Spice Junction
05.2018 - 08.2019
Sales Agent
American Income Life Insurance
09.2017 - 02.2018
Assistant Manager
Burger King
04.2017 - 09.2017
Cashier/Sales Associate
Home Depot
05.2016 - 07.2016
Shift Manager
Five Guys
11.2013 - 09.2016
High school diploma -
Bloomfield Tech Campus
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