A'mari Wells
Tempe,AZ
Summary
Dependable server successful providing fast, high quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Nanny
Rohit Mital
04.2023 - Current
- Organized and supervised outdoor play and recreational activities to ensure the children's safety and maximize their enjoyment
- Developed a positive and nurturing relationship with the children, supporting their social, emotional, and physical growth
- Took initiative to clean and organize children's play areas and bedrooms
- Created a stimulating and interactive learning environment for the children, using the latest educational materials and activities
- Managed and monitored children's activities, such as meals and playtime, to promote their overall health and safety
- Developed age-appropriate activities to stimulate learning and development
- Provided emotional support and guidance to help children cope with daily stressors.
Server
White Chocolate Grill
11.2022 - 04.2023
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
- Established an efficient system for tracking customer feedback and complaints to ensure customer retention.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Papa Pauls
01.2020 - 01.2022
- Handled customer feedback and complaints gracefully and professionally
- Ensured that the restaurant was clean, neat, and well-maintained at all times
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Collaborated with the kitchen staff to ensure orders were fulfilled quickly and accurately
- Managed seating wait times, resulting in a % decrease in wait times for guests
- Up sold additional menu items to guests, resulting in a % increase in revenue for the restaurant
- Collected payments and provided accurate change to guests
- Prepared menu items and drinks as requested by guests
- Ensured that each guest received prompt and courteous service, resulting in a % increase in customer retention.
Education
Biomedical
Arizona State University
Tempe, AZ05.2026
Diploma -
Canyon View High School
Waddell, AZ05.2022
Skills
- Communication
- Teamwork
- Creativity
- Leadership and Teamwork
- Critical thinking and problem solving
- Adaptability
- Computer Skills
- Leadership Skills
- Effective Time Management
- Fast Learner
- Communication Skills
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Ability to Multitask
- Detail Oriented
- Safe Food Handling
- Beverage Preparation
- Food Delivery
- Guest Engagement
- Food Running
- Order Management
- Order Accuracy
- Point of Sale Operation
- Food Safety Understanding
Timeline
Nanny
Rohit Mital
04.2023 - Current
Server
White Chocolate Grill
11.2022 - 04.2023
Host
Papa Pauls
01.2020 - 01.2022
Biomedical
Arizona State University
Diploma -
Canyon View High School
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