Amaria Johnson
Davidson Hotels & Resorts
Miami,FL
1
Certification
9
years of professional experience
Detail-oriented administrative professional with expertise in office management, scheduling, and communication. Excels in managing multiple tasks to support executive teams and enhance operational efficiency. Strong collaborator who adapts to changing priorities, consistently contributing to organizational success.
Work History
Security Supervisor
3 Years 5 Months- Oversaw team of security officers and managed scheduling and performance evaluations.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor's safety and minimizing potential damages to company property.
- Closely monitored alarm systems and responded promptly to alerts.
- Enforced access control policies and managed visitor procedures to ensure a secure environment for employees and visitors.
- Collaborated with security personnel and departments to enhance safety for visitors and staff.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Recorded incident reports with detailed accounts of occurrences.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Supported investigations into incidents by gathering evidence and compiling detailed reports for management or law enforcement review.
Spa Attendant
4 Months- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Provided support in setting up treatment rooms, preparing equipment, and replenishing supplies.
- Collaborated with therapists to ensure timely preparation for services and treatments.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
Retail Security Specialist
11 Months- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Collaborated in team setting to provide support and guidance for operational success.
- Assisted day-to-day operations, ensuring efficient collaboration among team members.
- Monitored tasks for accuracy during project execution. while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and implemented security protocols to safeguard personnel and property.
- Trained staff on emergency response procedures and security best practices.
Spa Receptionist
8 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Coordinated spa services and treatments, optimizing guest experience and satisfaction.
- Maintained accurate records of appointments and processing payments efficiently.
- Collaborated with management to enhance service offerings based on guest feedback.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Escorted clients to spa areas, treatment rooms, and offices.
Shift Leader
1 Year 9 Months- Trained new employees and delegated daily tasks to enhance team productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints and issues with thoughtful solutions to ensure high customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to maintain optimal stock levels and support seamless operations.
Front Desk Receptionist
11 Months- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Provided exceptional customer service, resolving inquiries and concerns promptly and professionally.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated communication between staff and clients, enhancing overall operational efficiency.
- Maintained accurate records of daily appointments and guest interactions in database systems.
- Developed and implemented streamlined processes for handling visitor traffic during peak hours.
Administrative Assistant
2 Years 9 Months- Managed scheduling and calendar coordination for executives, optimizing time allocation and ensuring efficiency.
- Developed and maintained filing systems, enhancing document retrieval and organizational effectiveness.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information presented.
- Streamlined office procedures, resulting in improved workflow and reduced administrative bottlenecks.
- Trained new staff on operational protocols, fostering a collaborative work environment and enhancing team performance.
- Oversaw inventory management of office supplies, ensuring resource availability while minimizing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma
Skills
Security operations
CCTV surveillance
CCTV operations
Personnel training
Incident reporting
Daily incident reporting
Safety and security procedures
Safety procedures
AED certification
Emergency dispatch
Team Leadership
Personnel management
Staff management
Team leadership
Team leadership
Accomplishments
- Led implementation of a visitor management and key control system, improving building security and accountability while enhancing guest check-in efficiency.
- Conducted regular security audits and walkthroughs, identifying and addressing potential vulnerabilities, which reduced safety-related incidents by over 30%.
- Collaborated with front desk, concierge, and valet teams to ensure smooth coordination between security operations and guest services.
- Recognized by property management and hotel leadership for exceptional discretion and vigilance in handling VIP guest arrivals and private events.
- Provided on-site response during emergency situations (fire alarms, medical incidents, unauthorized access), ensuring compliance with safety protocols and timely coordination with first responders.
- Delivered tailored security briefings and safety orientations for new staff and long-term residents, enhancing awareness and contributing to a more secure environment.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- CPR/AED Certification
- OSHA Certified
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Security D License ACTIVE
Timeline
Spa Attendant
Fontainebleau Miami
04.2026 - 08.2026Read More
Retail Security Specialist
Security Industry Specialists
03.2025 - 02.2026Read More
Spa Receptionist
Carillon Miami Wellness Resort
01.2024 - 09.2024Read More
Security Supervisor
Davidson Hotels & Resorts
04.2023 - CurrentRead More
Shift Leader
Haagen Dazs
01.2022 - 10.2023Read More
Front Desk Receptionist
Grand Beach Hotel Surfside
02.2021 - 01.2022Read More
Administrative Assistant
Confidential Financial Services
02.2018 - 11.2020Read More
Miami Northwestern Senior High School
High School Diploma
Read More