Amariah Briseno
Wilmington,DE
Summary
Dynamic Branch Manager at Wells Fargo with a proven track record in talent acquisition and employee development. Expert in risk management and policy formulation, I enhanced branch production rates and established internal audit procedures, driving operational excellence and client satisfaction. Skilled in relationship building, I fostered strong connections with clients and team members alike.
Overview
5
5
years of professional experience
Work History
Branch Manager
Wells Fargo
06.2023 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Created financial dashboards to provide insights into key performance indicators.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Customer Care Manager
Open Systems Solutions
05.2022 - 05.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Loan Analyst
Citibank
09.2021 - 05.2022
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
Business License CSA
CSC
12.2020 - 09.2021
- Handled billing and payment issues by following guidelines and resolving disputes.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Brisnet Academy
Wilmington, DESkills
- Relationship building and management
- Excels in team leadership
- Policy formulation
- Expert in risk management
- Business development expertise
- Public speaking
- Employee development
- Interviewing and hiring
- Customer relationships
- Documentation
- Goals and performance
Timeline
Branch Manager
Wells Fargo
06.2023 - Current
Customer Care Manager
Open Systems Solutions
05.2022 - 05.2023
Loan Analyst
Citibank
09.2021 - 05.2022
Business License CSA
CSC
12.2020 - 09.2021
High School Diploma -
Brisnet Academy