Amariah Ford
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
04.2022 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Self Checkout Advocate
Walmart
06.2021 - 02.2022
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with self-checkout machine operations.
- Engaged with customers and offered assistance upon entry into store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Grocery Bagger
Uptown Grocery Store
12.2020 - 05.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected carts from parking lot and designated return locations.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Re-packaged damaged or incorrectly packaged items.
Dairy Queen Crew Member
Dairy Queen Grill & Chill
06.2019 - 11.2020
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Sales Floor Associate Cashier
JCPenney
06.2018 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05.2021
Skills
- Drawer Balancing
- Payment Processing
- Product Restocking
- Cash Handling
- Telephone etiquette
- Active listening
- Organizational skills
- Customer Engagement
- Inventory Restocking
- Menu Memorization
- Problem-Solving
- Safety
- Supplies Monitoring and Restocking
- Customer Service Excellence
- Product Knowledge
- Organizational Skills
Timeline
Guest Advocate
Target
04.2022 - Current
Self Checkout Advocate
Walmart
06.2021 - 02.2022
Grocery Bagger
Uptown Grocery Store
12.2020 - 05.2021
Dairy Queen Crew Member
Dairy Queen Grill & Chill
06.2019 - 11.2020
Sales Floor Associate Cashier
JCPenney
06.2018 - 09.2018
High School Diploma -
John Marshall High School