Stephanie McNair
McDonough,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 12 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant/Phlebotomist
Accu Reference Medical Lab
09.2024 - Current
- Managed electronic health records systems, ensuring accuracy and compliance with healthcare regulations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Administered medications via oral, and intramuscular injections and monitored responses.
Lead Certified Medical Assistant
Georgia Brain & Spine Center
06.2023 - 06.2024
- Improved patient satisfaction by providing exceptional care and attention to their needs during medical appointments.
- Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Phlebotomy Instructor
Healing Touch Career College
05.2021 - 12.2022
- Evaluated students' competencies through written assignments and examinations.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Conducted clinical simulations and provided feedback for each individual student.
- Gathered and reported attendance records according to school and program protocols.
- Conducted venipuncture and other CT procedures.
Donor Care Specialist
United Blood Services
07.2014 - 01.2015
- Worked well with co-workers, supervisors and manager to accomplish donation objectives.
- Determined eligibility of prospective donors based upon evaluation of health history and physical findings.
- Recruited and converted donors for automated procedures.
- Took initiative to demonstrate process donors and improve comfort with procedures such as phlebotomy.
- Managed donor complications arising from donation process.
- Attended events to develop professional network of potential donors.
- Exceeded goals through effective task prioritization and great work ethic.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Customer Service Representative
General Dynamics
09.2013 - 07.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Clinical Medical Assistant/Phlebotomist
Magee General Hospital
12.2012 - 09.2013
- Tracked collected specimens by initialing, dating and noting times of collection.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Monitored patient activity during stress test to record data.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
Certified Clinical Medical Assistant
The Insurance Group INC
01.2012 - 12.2012
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared initial patient charts for admission.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Stockbridge, GA12-2028
Career Services - Medical Assisting, Phlebotomy
Healing Touch Career College
Hattiesburg, MS12.2012
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Medical office administration
- Measuring Vital Statistics
- Infection Control and Aseptic Procedures
- HIPAA
- Drawing Blood
- Blood Specimen Storage
- Patient Care
- Venipuncture
- Phlebotomy
- Quality Control Guidelines
- Blood Collection
- Medical Records Management
- Sample and specimen collection
- Teamwork
- Collaboration
- Health education
- Simple Dressings
- Emergency room procedures
- CPR
- Using centrifuge
- EMR / EHR
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified Phlebotomist
Timeline
Lead Medical Assistant/Phlebotomist
Accu Reference Medical Lab
09.2024 - Current
Lead Certified Medical Assistant
Georgia Brain & Spine Center
06.2023 - 06.2024
Phlebotomy Instructor
Healing Touch Career College
05.2021 - 12.2022
Donor Care Specialist
United Blood Services
07.2014 - 01.2015
Customer Service Representative
General Dynamics
09.2013 - 07.2014
Certified Clinical Medical Assistant/Phlebotomist
Magee General Hospital
12.2012 - 09.2013
Certified Clinical Medical Assistant
The Insurance Group INC
01.2012 - 12.2012
Bachelor of Science - Nursing
Chamberlain College of Nursing
Career Services - Medical Assisting, Phlebotomy
Healing Touch Career College