Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarie Ford

Fort Worth

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction.

Overview

6
6
years of professional experience

Work History

Cashier

Walmart
10.2025 - Current
  • Processed customer transactions efficiently using POS systems.
  • Maintained accurate cash drawer balancing to prevent discrepancies.
  • Assisted customers with product inquiries and returns seamlessly.
  • Collaborated with team members to optimize store operations.

Remote Insurance Representatives

Chime Solutions
09.2019 - 11.2025
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention
  • Provided detailed policy information, ensuring clients understood coverage options and requirements
  • Assisted in training new representatives on product knowledge and customer service protocols
  • Analyzed claims data to identify trends and recommend process improvements for efficiency
  • Developed streamlined communication processes between departments to improve information sharing

Customer Sales Representative

Teleperformance USA
01.2022 - 05.2025
  • Developed strong customer relationships through effective communication and problem-solving techniques.
  • Processed customer orders efficiently using CRM software, ensuring timely fulfillment and accuracy.
  • Resolved product inquiries and complaints, enhancing customer satisfaction and loyalty.
  • Collaborated with cross-functional teams to optimize sales strategies and improve service delivery.

Education

High School Diploma - undefined

Juan Seguin High School
Arlington, Texas
06.2022

Skills

  • Customer follow-up
  • Client needs analysis
  • Data entry
  • Policy renewals
  • Customer service
  • Critical thinking
  • Call center experience
  • Computer proficiency
  • Complaint handling

Timeline

Cashier

Walmart
10.2025 - Current

Customer Sales Representative

Teleperformance USA
01.2022 - 05.2025

Remote Insurance Representatives

Chime Solutions
09.2019 - 11.2025

High School Diploma - undefined

Juan Seguin High School