Amarie Venegas
Odessa,TX
Summary
Positive individual with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
Odessa Marriott Hotel & Conference Center
07.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2022
Skills
- Schedule Management
- Training and Development
- Administrative Support
- Hospitality Service
- Inventory Control
- Customer Inquiries
- Listening Skills
- EPBX Equipment Mastery
- Staff Supervision
- Proficient in [Software]
- Suggestive Selling
- QuickBooks Proficiency
References
References available upon request.
Timeline
Front Office Supervisor
Odessa Marriott Hotel & Conference Center
07.2022 - Current
High School Diploma -
Odessa High School
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