Amarildo Lleshi
Philadelphia,PA
Summary
Energetic to work On Help desk ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk
AMS
Elbasan, Albania
09.2010 - 01.2014
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Answered [Number] incoming calls from residential and small business customers on [Type] and [Type] products.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Identified potential [Type] sales and cross-selling opportunities in course of delivery of support services.
- Maintained and updated [Type] customer service database.
Education
Associate of Science - Computer Information Systems - Information Technol
Community College of Philadelphia
Philadelphia, PA12.2021
Bachelor of Science - Social Work
Alexander Xhuvani
Albania06.2013
Master of Science - Clinical Child Psychology
Universiteti Tiranes
Albania06.2014
Skills
- Network Infrastructure Monitoring
- Technical Support Triage
- Desktop support
- Software diagnosis
- Data recovery
- MS Office
- Mac systems
- Problem resolution
- Team management
- Project organization
Certification
- CompTIA A+ Technician (in progress)
- CompTIA Network+ (in progress)
- ServSafe
- First Aid/CPR Certified
Timeline
Help Desk
AMS
09.2010 - 01.2014
Associate of Science - Computer Information Systems - Information Technol
Community College of Philadelphia
Bachelor of Science - Social Work
Alexander Xhuvani
Master of Science - Clinical Child Psychology
Universiteti Tiranes