Amarilis Acosta Camacho
Ocala,FL
Summary
I am a proactive person , an excellent teammate. organized and responsible. I'm looking for a challenging and dynamic position to continue adding experience and knowledge.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Popeyes
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Front Desk Receptionist
Hima San Pablo Bayamon
01.2005 - 01.2014
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Verification of approval of medical plans
Education
Certificate - Billing And Coding
American Business College
Bayamon PR05-2002
High School Diploma -
Liceo Hispanoamericano
Puerto Rico05-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Workload management
- Team building
- Retail operations
- Listening skills
- Attention to detail
- Scheduling
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Manager
Popeyes
09.2024 - Current
Front Desk Receptionist
Hima San Pablo Bayamon
01.2005 - 01.2014
Certificate - Billing And Coding
American Business College
High School Diploma -
Liceo Hispanoamericano
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