Amarilis Delcid
Austin,TX
Summary
Motivated food service worker with entry-level experience as a catering prep cook and shift leader experience in a fast-paced sports restaurant. Food Handler certified, with strong skills in food preparation, cleanliness, teamwork, and maintaining food safety standards.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Moldan’s Holding
Austin, TEXAS
04.2021 - 11.2025
- Managed sales team to enhance customer engagement and satisfaction.
- Developed training programs for new sales representatives to improve performance.
- Analyzed market trends to identify growth opportunities and inform strategy.
- Oversaw inventory management processes to ensure product availability for sales efforts.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Catering Cook
Rk Group
Austin, TEXAS
07.2019 - 12.2019
- Prepared diverse menu items in high-volume catering events.
- Operated kitchen equipment to ensure efficient food production.
- Collaborated with team members to maintain a clean and organized kitchen.
- Followed food safety standards to ensure quality and compliance.
- Coordinated with service staff for timely food delivery and presentation.
- Ensured proper food safety and sanitation procedures were followed at all times.
- Prepared and cooked food items according to recipes and instructions.
- Set up buffet-style meals for large groups of people at catered events.
- Cleaned, sanitized, and organized kitchen equipment, surfaces, utensils, dishes, and small wares.
- Kept track of expiration dates on ingredients stored in the kitchen pantry.
Shift Leader
Buffalo Wild Wings
Statesboro, Georgia
08.2013 - 06.2019
- Supervised daily restaurant operations and ensured compliance with health standards.
- Coordinated staff schedules to optimize service during peak hours.
- Trained new team members on customer service and operational procedures.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Collaborated with kitchen staff to streamline food preparation processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new staff on menu items and customer service standards.
- Implemented food safety protocols to maintain cleanliness and compliance standards.
- Handled customer complaints promptly to enhance guest satisfaction experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted general manager with operations game plan and company initiatives implementation.
- Scheduled team members for shifts based on business needs and customer demand.
Education
Bolingbrook High School
Bolingbrook, ILSkills
- Safe food handling
- Customer engagement
- Team leadership
- Effective communication
- Food preparation
- Time management
- Customer service
- Leadership
- Cleanliness standards
- Allergen awareness
- Knife skills
- Willingness to learn
- Highly motivated
- Food allergy awareness
Languages
Spanish
Native/ Bilingual
Certification
- Texas Food Handlers certificate
References
References available upon request.
Timeline
Sales Manager
Moldan’s Holding
04.2021 - 11.2025
Catering Cook
Rk Group
07.2019 - 12.2019
Shift Leader
Buffalo Wild Wings
08.2013 - 06.2019
Bolingbrook High School