Amariliz Rodriguez
Kissimmee,FL
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bilingual individual with proficient skills in communicating and listening.
Overview
8
8
years of professional experience
Work History
Head Supervisor of Escalations
GoodRX
07.2022 - Current
- Oversaw operations and assisted with processing, transferring, replacing, and leveraging of patient’s prescriptions
- Collaborated with the call center, leadership and pharmacy team as a whole to ensure patient satisfaction and operational flow
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Home Health Aide
HHA | Comfort and Loving Hands
09.2020 - 07.2022
- Ensure safe transferring of patient with cerebral palsy to and from the wheelchair and therapy devices
- Actively engage in speech therapy on the communication device
- Collaborate with physical and occupational therapist on at-home treatment plans
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Patient Care Technician
Nemours Children’s Hospital
07.2019 - 07.2021
- Ensured patient safety and quality of care with children born prematurely to young adolescents
- Communicated and executed plan of care with the speech, physical and occupational therapists on the unit
- Ensured treatment schedules, play therapy, and therapy plans were conducted in and outside of the therapy gym
- Mediated new orientee’s to the filing, organization, and documentation of patients from birth to young adolescent years
- Collaborated with doctors, psychologists, speech/physical/occupational therapist, nurses, etc.
Patient Care Technician
Florida Hospital South
07.2017 - 05.2019
- Advocated patient plan of care
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Medical Assistant-Front Desk
Eye Care Specialists of Florida
03.2017 - 06.2017
- Sorted patient’s files and medical records
- Filed and updated patient demographics
- Answered phones and collaborated with correspondence
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
Home Health Aide
HHA | Acute Home Healthcare
02.2016 - 02.2017
- Assisted patients with activities of daily living
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLCertified Nursing Assistant -
Skills
- Business Administration
- Business Planning
- Job Assignments
- Training and Development
- Culturally Competent Care
- Patient Service
- ADL Support
- Behavior Redirection
- First Aid and Safety
- Patient Care
- Effective Customer Communication
- Client Needs Assessment
Timeline
Head Supervisor of Escalations
GoodRX
07.2022 - Current
Home Health Aide
HHA | Comfort and Loving Hands
09.2020 - 07.2022
Patient Care Technician
Nemours Children’s Hospital
07.2019 - 07.2021
Patient Care Technician
Florida Hospital South
07.2017 - 05.2019
Medical Assistant-Front Desk
Eye Care Specialists of Florida
03.2017 - 06.2017
Home Health Aide
HHA | Acute Home Healthcare
02.2016 - 02.2017
Bachelor of Science - Psychology
University of Central Florida