Amariliz G. Hernandez
Chelsea,MA
Summary
Bilingual (English/Spanish) administrative and customer service professional with over 5 years of experience supporting high-volume offices in healthcare settings. Skilled in appointment scheduling, data entry, call documentation, and compliance. Excellent communication, attention to detail, and the ability to manage confidential information in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant / Administrative Assistant
ATI Worksite Solutions
Chelsea, MA
05.2022 - 01.2025
- Scheduled and coordinated appointments, and maintained accurate records in medical software.
- Answered patient inquiries and delivered quality customer service, handling a high volume of calls.
- Distributed emails, correspondence memos, letters, faxes, and forms to ensure a smooth office workflow.
- Performed data entry and maintained organized filing systems.
- Collected vital signs, and performed UDS and BAT for new hire employees.
Lead Medical Assistant
Mystic Women’s Health Inc
Somerville, MA
08.2020 - 05.2022
- Scheduled patient procedures, and created lab and ultrasound orders, ensuring accurate insurance verification.
- Managed patient flow, prepped charts, and maintained compliance with privacy and safety standards.
- Assisted providers with in-office procedures, and administered vaccines.
- Maintained clean, sterilized, and organized workspaces for efficient operations.
Medical Assistant
Beth Israel Deaconess Health Care
Boston, MA
08.2019 - 08.2020
- Answered incoming calls, scheduled appointments, and verified insurance information.
- Updated and maintained patient electronic medical records (EMR) with high accuracy.
- Collected lab specimens and performed basic tests while ensuring that exam rooms met sanitation standards.
- Assisted with prior authorizations and other administrative tasks to support patient care.
Education
Medical Assistant Certification -
Lincoln Tech
Somerville, MA01.2019
Diploma -
Lynn Vocational Technical Institute
Lynn, MA01.2013
Skills
- Customer service and call handling
- Appointment scheduling and coordination
- Data entry and records management
- Microsoft Office proficiency
- EMR and database systems
- Problem-solving and attention to detail
- Compliance with HIPAA and OSHA regulations
- Customer account setup and verification
- Financial compliance strategies
- Cross-selling and upselling techniques
- Dispute resolution skills
- Confidentiality of financial data
- Telephone etiquette and email communication
- Team collaboration and time management
Certification
- CPR & First Aid Certified
- HIPAA & OSHA Certified
- UDS & BAT Certified
- CMA
Timeline
Medical Assistant / Administrative Assistant
ATI Worksite Solutions
05.2022 - 01.2025
Lead Medical Assistant
Mystic Women’s Health Inc
08.2020 - 05.2022
Medical Assistant
Beth Israel Deaconess Health Care
08.2019 - 08.2020
Medical Assistant Certification -
Lincoln Tech
Diploma -
Lynn Vocational Technical Institute
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