Amarillis N Santiago López
2831 ABALONE BLVD ORLANDO,FL
Summary
Motivated customer service professional seeking a position where I can utilize my communication skills, problem-solving abilities, and dedication to providing excellent customer experiences while contributing to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Support Representative
Conduent
Orlando, USA
01.2017 - Current
- Delivered high-quality customer service in English and Spanish, addressing service requests, conducting image evaluations, and managing web-based customer interactions.
- Resolved escalated customer complaints through in-depth research and collaboration with departments, managers, and external vendors to ensure timely, effective solutions.
- Communicate research outcomes and resolution steps directly to customers, ensuring clear, courteous, and effective follow-up that strengthens customer satisfaction.
- Excel in a virtual environment, maintaining independence, reliability, and strong performance metrics.
Escalate Complaint Specialist for Wells Fargo
Aerotek
01.2020 - 01.2021
- Investigated and resolved escalated customer complaints by researching issues and enacting corrective actions to ensure timely resolutions.
- Collaborated with internal departments to effectively address and resolve customer concerns.
- Coordinated recruitment efforts to match candidates with client needs.
- Developed training materials to enhance employee onboarding and development.
- Streamlined communication between clients and candidates to improve engagement.
Education
Bachelor of Business Administration -
Universidad Del Este
Yauco, PRSkills
- Call center operations
- Customer Service Excellence
- Complaint handling
- Service Recovery
- Bilingual communication
- Computer proficiency
- Bilingual communication
- Team Leadership & Collaboration
- Conflict management
- Conflict management
Certification
Florida Notary Public
References
Available upon request.
Timeline
Escalate Complaint Specialist for Wells Fargo
Aerotek
01.2020 - 01.2021
Customer Service Support Representative
Conduent
01.2017 - Current
Bachelor of Business Administration -
Universidad Del Este