Amarilys Lauriano
Buffalo
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at KeyBank. Skilled in problem-solving and attention to detail, I've mentored teams towards excellence and improved service delivery. My strategies have significantly reduced discrepancies and fostered a culture of accountability and growth, showcasing exceptional customer service and coaching abilities.
Overview
10
10
years of professional experience
Work History
Lead Teller
KeyBank
04.2021 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Campus Security Supervisor
Allied Universal Security Services
02.2017 - 04.2021
- Maintained accurate records of all incident reports, contributing to the development of targeted crime prevention strategies oncampus.
- Promoted an environment of open communication between students and security personnel by hosting informational sessions about safety practices oncampus.
- Reduced incidents of theft and vandalism by conducting regular patrols and monitoring campus activity.
- Improved overall campus security through the development and implementation of effective training programs for security officers.
Assistant Store Manager
Pier
08.2016 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Rainbow Clothing Store
09.2014 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Buffalo, NY06.2018
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06.2014
Skills
- Positive Attitude
- Exceptional customer service
- Problem-Solving
- Attention to Detail
- Coaching and Mentoring
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
KeyBank
04.2021 - Current
Campus Security Supervisor
Allied Universal Security Services
02.2017 - 04.2021
Assistant Store Manager
Pier
08.2016 - 02.2017
Assistant Store Manager
Rainbow Clothing Store
09.2014 - 08.2016
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
High School Diploma -
Hutchinson Central Technical High School