Amarilys Lauriano
Buffalo
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at KeyBank. Skilled in problem-solving and attention to detail, I've mentored teams towards excellence and improved service delivery. My strategies have significantly reduced discrepancies and fostered a culture of accountability and growth, showcasing exceptional customer service and coaching abilities.
Overview
10
10
years of professional experience
Work History
Lead Teller
KeyBank
2157 Seneca St Buffalo Ny, 14210
04.2021 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Campus Security Supervisor
Allied Universal Security Services
240 Fargo Ave.
02.2017 - 04.2021
- Maintained accurate records of all incident reports, contributing to the development of targeted crime prevention strategies oncampus.
- Promoted an environment of open communication between students and security personnel by hosting informational sessions about safety practices oncampus.
- Reduced incidents of theft and vandalism by conducting regular patrols and monitoring campus activity.
- Improved overall campus security through the development and implementation of effective training programs for security officers.
Assistant Store Manager
Pier
8420 Transit Rd.
08.2016 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Rainbow Clothing Store
2160 Delaware Ave.
09.2014 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Buffalo, NY06.2018
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06.2014
Skills
- Positive Attitude
- Exceptional customer service
- Problem-Solving
- Attention to Detail
- Coaching and Mentoring
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
KeyBank
04.2021 - Current
Campus Security Supervisor
Allied Universal Security Services
02.2017 - 04.2021
Assistant Store Manager
Pier
08.2016 - 02.2017
Assistant Store Manager
Rainbow Clothing Store
09.2014 - 08.2016
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
High School Diploma -
Hutchinson Central Technical High School