Amarilys Medina
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with 7+ years banking experience, 15+ years in Customer Service field and 4 years in banking management experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Temp Remote Member Representative
Jovia Financial Credit Union
Westbury, NY
12.2022 - 12.2023
- Responded promptly to incoming calls from prospective members seeking information about the organization's programs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted available products and services to customers during service, account management and order calls.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Increased customer satisfaction ratings 108% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Branch Manager
Citzens Bank
Fall River, MA
10.2019 - 06.2022
- Drive sales and P&L of the branch
- Manage a high performing team: Generate sales and revenue by developing a positive customer service
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Managed staff scheduling, hiring and training processes.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Resolved escalated customer complaints in a timely manner.
- Grew business banking relationships through proactive outreach.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Disciplined employees to encourage compliance with company policies and procedures.
- Performed regular audits of financial records in order to ensure accuracy.
Assistant Branch Manager
Citizens Bank
Bristol, RI
01.2019 - 10.2019
- Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Developed strategy to achieve target sales goals.
Small Business Banker
Citizens Bank
East Boston, MA
05.2016 - 01.2019
- Ensured compliance with applicable laws and regulations governing small business lending practices at all times.
- Developed and maintained relationships with small business owners to understand their financial needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Prepared loan documents and presented them to clients for review and approval.
- Responded promptly to customer inquiries via phone calls or emails regarding account status updates or general questions about banking services offered.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Participated in community events such as Chamber meetings or networking groups to promote bank services.
- Enhanced relationships by providing excellent service to small business customers.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
Shift Supervisor
CVS Pharmacy
Boston, MA
10.2008 - 04.2016
- Recommended opportunities for growth and advancement to motivate employees.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Cashier, stocking, cleaning and maintaining good store appearance.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Trained, managed and motivated employees to promote professional skill development.
- Researched out-of-stock items to find additional inventory in other store locations.
- Counted and balanced registers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Education
Sociology -
Roxbury Community College
01.2015
GED -
Jewish Vocational Boston
01.2009
Skills
- Product Sales
- Issue Resolution
- Customer Service
- Sales Strategy
- Database Management
- Product Recommendations
- Quality Control
- Order Processing
- Performance Reviews
- Sales Professional
- Interviewing and Hiring
- Coaching and Mentoring
- Business Development
- Excels in Team Leadership
- Operational Reports
- Shift Scheduling
- Relationship Building and Management
- Verbal/Written Communication
- Loan Documentation
- Training and Development
- Banking
- Revenue Generation
Certification
- Spanish/ English Medical Interpreter Certification
- MA/RI Public Notary
- Spanish/English Bilingual
References
Available Upon Request
Languages
Spanish
Professional
Timeline
Temp Remote Member Representative
Jovia Financial Credit Union
12.2022 - 12.2023
Branch Manager
Citzens Bank
10.2019 - 06.2022
Assistant Branch Manager
Citizens Bank
01.2019 - 10.2019
Small Business Banker
Citizens Bank
05.2016 - 01.2019
Shift Supervisor
CVS Pharmacy
10.2008 - 04.2016
Sociology -
Roxbury Community College
GED -
Jewish Vocational Boston