AMARILYS RAMIREZ
Bronx,New York
Summary
Resourceful and detail-oriented CompTIA Network+ and A+ certified professional with experience in a fast-paced environment. Proactive and quick learner with strong work ethic, effective communication skills, and a commitment to customer satisfaction and privacy. Seeking entry-level opportunities to contribute to organizational goals and enhance abilities while supporting company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Professional Development
Per Scholas
The Bronx, NY
04.2024 - 06.2024
- Achieved Comptia Network+ certification through participation in an intensive professional development training program.
Family Sabbatical
Caregiver
The Bronx, NY
03.2022 - 03.2024
- Took a career break in 2022 to support a family member facing ongoing medical challenges.
IT Support Analyst
Fordham University
New York, NY
08.2021 - 02.2022
- Answered incoming calls and efficiently collected necessary information to generate, update, or close tickets.
- Provided technical support to staff, faculty, and students
- Applied a range of protocols for remote connection to end user systems, effectively resolving technical issues, setting up configurations, and verifying smooth operation.
- Monitored printer status and conducted regular printer maintenance
- Executed VDI implementation, software installations, and authentication integration across diverse platforms such as cellular phones, desktops, and laptops.
Education
Comptia Network+ -
Per Scholas
Bronx, NY06-2024
CompTIA A+ and Google IT Professional Certified -
Per Scholas
Bronx, NY07-2021
Skills
- Operating Systems
- Windows Suite
- Linux
- Mac OS
- Chrome OS
- Android
- IOS
- Antivirus
- Anti-malware
- Drive Software
- Desktop deployment
- Hardware and Software Troubleshooting
- System Installation and Configuration
- Network Setup and Maintenance
- Data Backup and Recovery
- Network Infrastructure
- Laptops
- Printers
- Scanners
- Routers
- Smartphones
- Monitors
- Projectors
- Switches
- Smart devices
- Power supply units
- Cables
- Connectors
- Tools
- DHCP
- DNS
- 80211/PAN/LAN design
- Configuration and Troubleshooting
- Remote Desktop Assistance
- VPN
- NAT
- PAT and VLAN Configuration
- Subnetting
- Network Setup/Maintenance/Security
- Cockpit
- Office 365
- G-Suite
- Wireshark/TCP Dump
- VMware
- Virtual Box
- Cisco Packet Tracer
- GNS3
- RDP
- Nmap
- PUTTY
- Anti-Virus Software
Certification
NYS Driver's License
Languages
Bilingual Spanish/English
Timeline
Professional Development
Per Scholas
04.2024 - 06.2024
Family Sabbatical
Caregiver
03.2022 - 03.2024
IT Support Analyst
Fordham University
08.2021 - 02.2022
Comptia Network+ -
Per Scholas
CompTIA A+ and Google IT Professional Certified -
Per Scholas
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