Amari Crenshaw
Los Angeles,CA
Summary
Seeking a full time entry level position with a company that offers training and an opportunity for growth and advancement. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Volunteers of America
Los Angeles, CA
09.2019 - Current
- Attend and actively contribute to weekly staff and training meetings, as well as training of new staff members
- Develops and maintains records and files in a organized accurate manner
- Utilizes performance improvement principles to assess and improve quality
- Performs clerical and administrative duties for program staff including filing, typing, drafting and preparing correspondence and a variety of reports
- Must be detailed, organized and able to handle multiple projects at the same time, and possess an understanding of basic office equipment
- Created presentations to inform, motivate and persuade internal and external audiences.
- Process incoming calls, screen, research and respond to requests, refer calls to appropriate personnel and retrieve voice mail, as well as disperse mail
- Notifies staff as to meetings and/or trainings available and dates, along with agency compliance requirements and other pertinent information
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Ensure office is kept clean and organized at all times
- Proficient in Microsoft Office
- Processed purchase orders
- Approved timesheets
- Provided friendly customer service
- Executed record filing system to improve document organization and management.
Monitor
Volunteers of America
Los Angeles, CA
09.2017 - 08.2019
- Help secure the premises and account for current residents at the beginning of each shift
- Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note
- Contact appropriate staff via e-mail if needed to report issues and/or incidents
- Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes
- Update Medication Logs as needed
- Enter notes into HMIS database system
- Review documents with new residents and obtain required signatures.
- Provide appropriate crisis intervention to residents in the form of support and/or problem solving as deemed necessary
- Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean before the residents go downstairs in the morning
- Supervise dorm monitors to ensure that their duties are carried out
- Respond to emails as needed
Security Guard/Receptionist
Securitas Security Services USA, Inc
Los Angeles, CA
01.2017 - 12.2018
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Call Center Customer Service Representative
VXI Global Solutions
Los Angeles, CA
01.2016 - 08.2017
- Managing large amounts of inbound and outbound calls in a timely manner
- Following communication “scripts” when handling different topics
- Identifying customers needs, clarify information, research every issue and providing solutions
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Provide information by answering questions and requests
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Specialist/Cashier
Big Lots
Inglewood, CA
09.2014 - 09.2015
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Proven record of using the right process for cash, credit cards, or other types of payment and knowledge of handling returns and exchanges
- Understanding of counting the money is in register at the beginning and end of shift
- Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards
- Kept the area secure and reported possible hazards to supervisor and cleaned work area and whole facility.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
Receptionist/Administrative Assistant/Customer Service
The Millennium Group
Los Angeles, CA
02.2013 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Set up conference rooms, technology and materials to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Education
Diploma -
Alain Leroy Locke High School
City Of Los Angeles, CA06.2011
Skills
- Document and File Management
- Multitasking and Time Management
- Confidentiality and Data Protection
- Judgment and Decision Making
Certification
Security Guard
January 2017 to January 2019
Driver's License
January 2014 to August 2021
First Aid and CPR
June 2018 to June 2020
CPI Certification
Assessments
Problem solving — Completed
February 2019
Timeline
Administrative Assistant
Volunteers of America
09.2019 - Current
Monitor
Volunteers of America
09.2017 - 08.2019
Security Guard/Receptionist
Securitas Security Services USA, Inc
01.2017 - 12.2018
Call Center Customer Service Representative
VXI Global Solutions
01.2016 - 08.2017
Customer Service Specialist/Cashier
Big Lots
09.2014 - 09.2015
Receptionist/Administrative Assistant/Customer Service
The Millennium Group
02.2013 - 09.2014
Diploma -
Alain Leroy Locke High School