Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amaris Blasek

Summary

Dynamic and results-driven professional recognized for exceptional time management and problem-solving abilities. Proven track record of reliability and adaptability, with a rapid learning curve for new skills, ensures effective contributions in fast-paced environments. Committed to fostering team success and driving organizational growth while empowering colleagues to reach their full potential. Passionate about leveraging strengths to create impactful solutions that benefit both the team and the organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Trainer Assignment

American Modern
06.2025 - Current
  • Assisting the current trainers as needed by filling in with classes, updating/creating resources and providing perspective on training materials.
  • Have a thorough understanding of company products and services to provide accurate information during training sessions.
  • Provided targeted coaching to address specific needs.
  • Bridging the gap between Specialist and Training to help create a more cohesive experience for representatives.

Customer Service Specialist

American Modern
09.2022 - Current
  • Handle escalated calls/request calmly, efficiently and professionally with resolutions that satisfy both the company and the customer's needs.
  • Managing high call volume while building relationships with representatives and assisting quickly and informatively.
  • Assisting representatives with how to navigate resources efficiently and informatively.
  • Adapting quickly to changes in company policies or procedures to ensure giving out the most up to date information.
  • Providing coaching to assist with growth and development.

Licensed Agent II

American Modern Insurance Group
11.2016 - 09.2022
  • Provide service to all skills of customer service, more often toggling between LSS calls and click to chat
  • Coach and mentor peers to assist them with their goals by helping them improving their performance in quality and production
  • Process sales and service calls to provide the best customer experience from our customers and partners.
  • Worked escalated issues sent to me by my supervisor.
  • Achievements/Tasks

Store Manager

Kay Jewelers
08.2012 - 11.2016
  • Responsible for training and assisting associates on their monthly and yearly Standards and product knowledge.
  • Traveled once a month to the 3 lowest scoring stores to train on sales, processes and procedures.
  • Supervised pricing, repair jobs and custom orders.
  • Achievements/Tasks

Education

AINS

The Institutes

Property and Casualty License

Kaplan
09.2025

Diamondtology

Diamond Council Of America
09.2025

Business Leadership

The University of Arizona Global Campus
05.2018

Culinary Business Basics

The Art Institute of Cincinnati
05.2009

Skills

  • Strategic thinker
  • Coaching
  • Commitment to quality standards
  • Professional mentor
  • Supportive demeanor
  • Fostering positive engagement
  • Inclusive mindset
  • Teamwork and collaboration
  • Multitasking Abilities
  • Adaptability and flexibility

Certification

Buddy Program Organizer - Present

Specialist Mentor 2023 - Present

Watched Hope's Team 05/2025

WIN Mentor Program 2021 - Present

People's Press 2022 - Present

AMazing Team 2021-2022

Authentic Expert Certification - 2020

Timeline

Customer Service Trainer Assignment

American Modern
06.2025 - Current

Customer Service Specialist

American Modern
09.2022 - Current

Licensed Agent II

American Modern Insurance Group
11.2016 - 09.2022

Store Manager

Kay Jewelers
08.2012 - 11.2016

Diamondtology

Diamond Council Of America

Business Leadership

The University of Arizona Global Campus

Culinary Business Basics

The Art Institute of Cincinnati

AINS

The Institutes

Property and Casualty License

Kaplan

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Amaris Blasek