Amaris Campos
El Paso,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Envolve Client Service
El Paso, TX
10.2022 - 09.2023
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
Inpatient Verification and Authorizations
Conifer Patient Access Service
El Paso, TX
11.2020 - 03.2022
- Verifying that patient insurance was active.
- Identifying any missing information in the patient account.
- Obtaining missing information from hospital financial counselors and case managers.
- Submitting authorization requests for inpatient admission and observations.
- Following up on old accounts that had pending authorizations.
Patient Service Representative
Providence Urology Associates
El Paso, TX
10.2018 - 11.2020
- Greeting patients upon arrival at the clinic.
- Checking in patients for their appointments.
- Verifying the patient's insurance was active.
- Identifying any missing information in patient accounts.
- Scheduling/Rescheduling patients' appointments.
- Scheduling inpatient and outpatient surgeries.
- Obtaining authorization for patient procedures.
- Process various claim submissions in a timely manner.
- Maintaining all Billing Office policies and procedures applicable to specific job functions.
- I worked on accounts with denials.
- Processed daily batches.
- I called patients for appointment reminders and confirmations.
Billing Coordinator
Parker University
Dallas, TX
06.2015 - 06.2018
- Processes all daily billing batches and reviews each superbill for accuracy.
- Identifying any missing information in patient accounts.
- Assists with student intern check-outs at the end or early beginning of a trimester.
- Processes statistical reporting as needed and requested.
- Maintained all Billing Office policies and procedures applicable to specific job functions.
- Process patient and insurance refunds by submitting proper documentation.
- Process various inquiries made by patients, interns, and clinic faculty doctors and staff in a professional and timely manner.
- Protect patient rights by maintaining the confidentiality of personal and financial information, and adherence to HIPAA guidelines and regulations.
Front Desk and Billing
Dr. Sergio B. Pacheco, M.D., P.A.
El Paso, TX
07.2014 - 06.2015
- Schedules daily appointments.
- Answering phones.
- Verifying insurance for Part A and B Medicare.
- Workers' compensation verification.
- Obtaining patient demographic information.
- Submitting/Billing new claims.
- Processed pre-authorization for MRIs, X-rays, Workers' Compensation, and prescription refills.
- Processed Medical Records Requests.
- Familiar with credentialing, obtaining needed documentation from providers, such as state licenses, IRS documents, NPI notification forms, DEA numbers, and malpractice certification of insurance and workers' compensation cases.
Medical Office Specialist
Alzheimer’s and Seniors Clinic
El Paso, TX
04.2014 - 05.2014
- Verifying insurance
- Answering phones
- Scheduling appointments.
- Creating new patient charts.
- Update and organize patient records.
- Order and renew prescriptions with pharmacies.
- Assist in treatment areas as needed.
Customer Service Representative
Xerox
El Paso, TX
09.2012 - 05.2013
- Used a computerized system, which responds to customers' inquiries in a call center environment.
- Responded to telephone inquiries and complaints using standard scripts and procedures.
- Gathered information, researched/resolved inquiries, and logged customer calls.
- Informed the customer about the services available and assessed the customer's needs.
- Processed payments for customers.
- Assisted customers with technical support.
Home Provider
Cap Rock Home Health Service
El Paso, TX
08.2011 - 06.2012
- Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Facilitated patient self-care through assistance with daily activities like bathing, dressing, and grooming.
- Helped patients care for themselves by teaching the use of a cane or walker, special utensils to eat, and special techniques and equipment for personal hygiene.
- I helped family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient, advising on nutrition, cleanliness, and housekeeping.
- Recorded patient information by making entries in the patient journal, and notifying the nursing supervisor of changing or unusual conditions.
- Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
Customer Service Representative
Maxim Wireless
El Paso, TX
09.2010 - 08.2011
- Managed product transactions with wholesalers and various clients including manufacturers.
- Possessed in-depth comprehension of merchandise available.
- Processed payments for customers.
- Data entry for new customer accounts.
- Invoicing
- Stocking
- Ensured accuracy of collected sales totals by verification each day.
- Balanced and monitored transactions.
- Supplied data to meet client purchasing needs.
Education
Medical Office Specialist Certification -
Kaplan College
03.2014
General Education Diploma -
El Paso Community College
06.2008
Skills
- Able to learn and adapt quickly
- Effective communication
- Knowledge of administration and medical terminology
- Relationship development
- Customer service
- Advanced knowledge of Microsoft Office
- Billing and Coding
- Bilingual (Spanish/English)
- Multitasking Abilities
- Reliability
- Reporting and documenting
- Attention to detail
Volunteer Experience
Alzheimer’s and Seniors Clinic, 06/14 - 07/14, 200, Volunteered one month before getting hired.
Texas Gas Service Company, 200, During these hours I was expected to use Excel, spreadsheet, create labels, file and contact customers regarding their accounts.
Training
Alzheimer’s and Seniors Clinic, 04/14 - 05/14, Medical Office Specialist, Verifying insurance, Answering phones, Schedule appointments, Creating new patient charts, Update and organize patient records, Order and renew prescriptions with pharmacies, Assist in treatment areas as needed
Focusstatement
Outgoing, dependable, professional with over 20 years of providing excellent customer service, and 8 years of Medical experience. Currently, I am seeking an opportunity that will utilize my skills and expand my knowledge.
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Envolve Client Service
10.2022 - 09.2023
Inpatient Verification and Authorizations
Conifer Patient Access Service
11.2020 - 03.2022
Patient Service Representative
Providence Urology Associates
10.2018 - 11.2020
Billing Coordinator
Parker University
06.2015 - 06.2018
Front Desk and Billing
Dr. Sergio B. Pacheco, M.D., P.A.
07.2014 - 06.2015
Medical Office Specialist
Alzheimer’s and Seniors Clinic
04.2014 - 05.2014
Customer Service Representative
Xerox
09.2012 - 05.2013
Home Provider
Cap Rock Home Health Service
08.2011 - 06.2012
Customer Service Representative
Maxim Wireless
09.2010 - 08.2011
Medical Office Specialist Certification -
Kaplan College
General Education Diploma -
El Paso Community College
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