Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amaris Duran

Ft. Pierce

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Humana Medicaid
Remote
02.2022 - Current
  • Resolved customer complaints promptly, delivering exceptional service during interactions.
  • Conducted regular follow-up calls with customers to ensure satisfaction after issue resolution.
  • Maintained comprehensive records of customer interactions for future reference and analysis.
  • De-escalated challenging customer concerns while preserving a calm, friendly demeanor.
  • Informed customers about billing procedures and facilitated payment processing and setup.
  • Handled incoming calls and emails, providing frontline support for product and service inquiries.

Medicaid Customer Service Rep

Teleperformance
Port St Lucie
10.2020 - 01.2022
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Front Desk Receptionist

Motel 6 Hotel
Ft. Pierce
08.2018 - 04.2019
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled sensitive information in a confidential manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Education

High School Diploma -

St Lucie West Centennial
Port St Lucie , Florida
05-2016

Skills

  • Customer service and support
  • Conflict resolution strategies
  • Billing management
  • Data entry accuracy
  • Technical assistance
  • Relationship management

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Customer Service Representative

Humana Medicaid
02.2022 - Current

Medicaid Customer Service Rep

Teleperformance
10.2020 - 01.2022

Front Desk Receptionist

Motel 6 Hotel
08.2018 - 04.2019

High School Diploma -

St Lucie West Centennial

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