Amaris Gomez-Olaje
Tempe,AZ
Summary
Experienced, Motivated and service-oriented Bartender with 7 years of experience in the industry which has excelled my work ethic, people skills and multitasking abilities tremendously. I have improved team performance and grow bar sales through exceptional customer service and leadership skills.
In high school I was a overnight church camp counselor for 4 years working with children as I had also done when I was a lifeguard at the time and a swim instructor. When I was 16 I began taking flight lessons to work toward getting my pilots certification. I then went to cochise college in 2019 and I completed my private pilots certification in February 2020 then transferred colleges post pandemic and am now currently enrolled at Arizona State University to finish my bachelors degree in Professional Flight Technology and I also attend Aeroguard flight school.
I have been a very dedicated employee with every job I have had and take pride in my work ethic and wholeheartedly believe I add as an amazing addition to any job I will have due to my reliability, proficiency, and now as an adult also professional outlook. I am a dependable employee, successful in providing fast, high-quality customer service to guests in appropriate settings. Adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
Bartender and Server
Talking Stick Resort
04.2022 - Current
- I worked at 8 different bars consistently.
- Provided attentive customer service, promptly serving food and beverages.
- Managed POS system for orders, bills, and complimentary items.
- Enforced health and safety protocols, ensuring a clean and safe environment.
- Handled restocking during slow periods, optimizing supplies and glassware.
- Communicated effectively with kitchen staff for timely customer meal delivery.
- Exceeded sales goals through daily specials and promotions.
- Built customer loyalty with personalized service and memorized drink orders.
- Maintained cleanliness in the bar area and storage spaces.
- Verified customer age compliance and demonstrated expertise in beverages.
- Managed high customer volumes during peak hours and special events.
- Executed opening and closing duties, including sales reports and inventory.
- Implemented alcohol awareness procedures to ensure responsible service.
- Adhered to state laws, upselling menu items to maximize profits.
- Completed annual routine training for continuous professional development.
Bartender
Sandbar Mexican grill
02.2021 - 04.2022
- Operated cash register and POS system for accurate transactions and change handling.
- Managed the bar, overseeing cocktail design, inventory, regulatory compliance, and customer relations.
- Balanced multiple priorities efficiently, addressing customer, team, and business needs.
- Followed precise recipes to minimize product usage and exceeded daily sales goals through effective promotion.
- Maintained bar cleanliness through regular sanitization and demonstrated knowledge of menu options.
- Verified customer ages for alcohol service, responsibly managed intoxicated guests and trained new bartenders.
- Poured wine, beer, and cocktails, fostering rapport with patrons during high-volume periods.
- Successfully handled cash, and credit card transactions, and prepared bank deposits while upholding professional standards.
- Monitored customer intoxication levels and took appropriate actions, discontinuing service when needed.
Bartender and Waitress
Native Grill & Wings
11.2017 - 12.2020
- Ensured precise payment transactions, provided accurate change, and generated receipts for customers.
- Efficiently managed server areas by stocking supplies before, during, and after shifts.
- Proactively engaged with guests to ensure meal satisfaction, boost sales through suggestive selling, and promptly addressed concerns.
- Maintained constant communication with kitchen staff to monitor supplies, manage wait times, and escalated complex issues to management.
- Safely handled food, upheld cleanliness standards to prevent foodborne illness, and promptly verified customer ages for alcohol service.
- Responded to inquiries about menu details, food preparation, ingredients, and allergens.
- Calculated accurate bills, processed cash and credit card payments, and completed cleaning duties for server stations.
- Provided exceptional service to a high volume of daily customers and actively promoted excellent service, resulting in increased referrals and walk-in business.
- Adhered to health and safety regulations to minimize accidents, incidents, and liability in the hospitality industry.
- Maintained order efficiency through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with kitchen staff to accommodate customers with dietary restrictions, allergies, and intolerances, ensuring safe and delicious food alternatives.
Lifeguard and Swim Instructor
The Cove City of Sierra Vista
04.2015 - 03.2019
- Patrolled to identify anyone needing assistance and offered immediate care.
- Coordinated and taught swimming lessons to children aged 6 months to 12 years.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Trained new lifeguards on safety procedures and protocol.
Sales Associate
Victoria Secret
11.2016 - 12.2018
- Arranged merchandise displays and signage to boost customer sales and manage overstock.
- Addressed incoming calls, providing store, product, and service information.
- Handled returns, exchanges, and refunds following store policies.
- Maintained composure in high-stress situations, professionally managing issues.
- Processed POS transactions accurately, returning change, currency, and receipts to customers.
- Utilized persuasive selling tactics to educate clients on promotions and products.
- Stayed informed on promotions, exchange guidelines, payment policies, and security practices.
- Collaborated with teammates to achieve daily sales goals.
- Upheld merchandise processing standards, ensuring an organized and accessible work area.
- Trained new sales employees on effective sales, service, and operational strategies for team optimization.
- Organized racks and shelves for visual appeal, customer engagement, and targeted merchandise promotion.
Education
Associate of Applied Science - Professional Flight
Cochise College
Douglas, AZAssociate of Applied Science - Professional Flight Technology
Arizona State University
Gilbert, AZGeneral Education
Buena High School
Sierra Vista, AZ05.2016
Skills
- Impeccable work ethic
- Open communication
- Accountable
- Effective teamwork
- Excellent customer service
- Safe serving knowledge
- Proficient in mixology
- Persuasive upselling
- Outgoing personality
- Excellent service-oriented mindset
- Able to stand 18 hours
- Organizational ability
- Employee training
- Leadership
- Time Management
- Stamina and Endurance
Accomplishments
I successfully completed and received my Private Pilots Certification in February 2020 and am currently enrolled at ASU Aeroguard flight school to complete my instrument rating following commercial and CFI to become a commercial pilot.
Timeline
Bartender and Server
Talking Stick Resort
04.2022 - Current
Bartender
Sandbar Mexican grill
02.2021 - 04.2022
Bartender and Waitress
Native Grill & Wings
11.2017 - 12.2020
Sales Associate
Victoria Secret
11.2016 - 12.2018
Lifeguard and Swim Instructor
The Cove City of Sierra Vista
04.2015 - 03.2019
Associate of Applied Science - Professional Flight
Cochise College
Associate of Applied Science - Professional Flight Technology
Arizona State University
General Education
Buena High School