Amaris MOODY
Roy,UT
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Foundational knowledge base in information technologies, systems and program management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Ogden, UT
05.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
BARISTA SUPERVISOR/SALES ASSOCIATE
Starbucks
Las Vegas, NV
09.2019 - 08.2021
- Ordered supplies when necessary based on inventory levels tracked using computer software programs.
- Resolved conflicts between employees or customers in a professional manner.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Communicated frequently with coworkers on what needed to happen on deck.
- Successfully able to complete multiple tasks simultaneous.
- Scheduled employees and made back call orders.
Logistics Manager
Aaron's Construction
Granada Hills, CA
02.2019 - 01.2020
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Provided guidance to workers regarding safe operating procedures when using machinery or tools.
- Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Coordinated construction planning, material resources, and staff scheduling for simultaneous jobs.
Education
Associate of Arts - Business Administration And Management
Williston State College
Williston, ND05-2023
Some College (No Degree) - Psychology/Business And Management
Weber State University
Ogden, UTSome College (No Degree) - Psychology
University of Las Vegas Nevada
Las Vegas, NVSkills
- Outbound Calling
- Performance Evaluation
- Talent management
- Recruitment
- Community Networking
- Public Speaking
- Interviewing techniques
- Microsoft Office expertise
- Account updating
- Appointment Scheduling
- Paperwork Processing
- Effective Communication
- Team player
- Multi-Task Management
- Sales and Marketing
- High-energy attitude
- Administrative Skills
- Compliance knowledge
Awards
- Full Ride volleyball Scholarship (2021-2023)
- Graduated with two Associate Degrees
- Annual performance report Exceeded as a CSR
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - Current
BARISTA SUPERVISOR/SALES ASSOCIATE
Starbucks
09.2019 - 08.2021
Logistics Manager
Aaron's Construction
02.2019 - 01.2020
Associate of Arts - Business Administration And Management
Williston State College
Some College (No Degree) - Psychology/Business And Management
Weber State University
Some College (No Degree) - Psychology
University of Las Vegas Nevada