Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
Amaris Neidich

Amaris Neidich

Engineering
New Caney,United States

Summary

Strategic Manager with multinational experience leading and overseeing Sales and Marketing business activities. Enthusiastic and eager to contribute to team success through hard work, attention to details and excellent training and mentoring skills.

Overview

11
11
years of professional experience

Work History

General Manager, Latin America

Nord Lock
Clinton, PA
10.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Oversaw sales growth 80% over 2 years
  • Launched and Managed new office in Chile
  • Hired customer service, marketing and sales team
  • Managed effective rapport with distributors, OEMs and MRO
  • Developed effective business and digital marketing plans to create awareness
  • Maximized efficiency by coaching and mentoring personnel on management company procedures
  • Built partnerships and cross sales with internal teams, sales, finance and operations departments to streamline processes

Customer Service Manager

Nord Lock
Carnegie, PA
11.2017 - 10.2019
  • Trained and regularly mentored sales associates on performance and customer service techniques
  • Maintained customer satisfaction addressing customer needs and resolving concerns.
  • Provided primary customer support to sales reps and distributors.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Met with clients, delivering presentations and educating on all product line

Application Engineer

Nord Lock
Carnegie , PA
01.2015 - 11.2017
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Combined technical competence and efficiency in engineering to solve design challenges
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Answered over 20 daily customer inquiries daily, increasing end-user satisfaction rates

Mechanical Engineer

Panama Canal
Panama, Panama
03.2011 - 02.2014
  • Designed and oversaw installation of navy components
  • Applied mathematical skills and understanding of engineering principles to design new products
  • Researched and investigated project requirements.
  • Verified construction documentation conformed to quality assurance standards and client requirements.
  • Drafted 2D and 3D designs, using both AutoCAD Inventor software

Education

Bachelor of Science - Mechanical And Navy Engineering

Technological University
Panama
02.2011

Skills

  • Team Work
  • Customer Oriented
  • Leadership and Staff Management
  • Problem Anticipation and Resolution
  • Technical Proficiency
  • Critical Thinking
  • Employee Retention
  • Interdepartmental Collaboration

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Professional Working

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Affiliations

Vistage Chile 2020-2021 (Executive Coaching)

Timeline

General Manager, Latin America

Nord Lock
10.2019 - Current

Customer Service Manager

Nord Lock
11.2017 - 10.2019

Application Engineer

Nord Lock
01.2015 - 11.2017

Mechanical Engineer

Panama Canal
03.2011 - 02.2014

Bachelor of Science - Mechanical And Navy Engineering

Technological University

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Amaris NeidichEngineering