Maintained a high level of customer service by welcoming customers and offering assistance upon entry to the department and in other parts of the store
Maintained sales floor organization to ensure a clean and organized shopping environment
Identify customer needs and recommend appropriate products and/or solutions
Provide in-depth product knowledge and expertise to customers to assist with their purchasing decisions
Collaborate with cross-functional teams to develop and implement marketing campaigns and promotions to drive customer engagement and increase sales
Create and maintain a client database to track customer interactions and sales history
Achieve and exceed sales targets by proactively engaging with customers, understanding their needs, and offering personalized solutions
Collaborate with the operations team to ensure inventory accuracy and availability of products for customers.
Shift Lead
Taco Bell
08.2017 - 10.2022
Ensure that all food safety and sanitation guidelines are followed to maintain a clean and safe work environment
Creating and implementing training programs for new hires to ensure effective onboarding and retention of employees
Train and develop team members to provide exceptional customer service and uphold company standards
Supervise and motivate team members to maintain high levels of productivity and customer satisfaction
Assist in managing inventory and ordering supplies to ensure smooth operation of the shift
Ensure that cash handling procedures are followed accurately and securely to minimize loss and maintain financial integrity
Assist in resolving customer complaints and ensuring customer satisfaction.
Host/Server
Cracker Barrell
08.2017 - 09.2020
Maintain a friendly and welcoming atmosphere for guests by providing excellent customer service and anticipating their needs
Maintain a clean and organized seating area, including wiping down tables, chairs, and ensuring there are clean menus and condiments available
Assist in training new hosts/servers on customer service techniques and company policies
Greet and seat guests in a timely and efficient manner to ensure a smooth dining experience
Upsell menu items and promote additional services to guests to increase sales and enhance the dining experience.
Education
High School Diploma -
Innovative High School
Hendersonville, NC
06.2020
Skills
Customer Service
Sales Floor Organization
Product Knowledge
Client Database Management
Sales Target Achievement
Inventory Management
References
Meredith Edwards, LOWES HOME IMPROVEMENT, (828) 606-7904
Angela King, APPLE VALLEY CHIROPRACTOR, (828) 808-0417