Amaris Rodriguez
Corpus Christi,TX
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Babysitting
Quick Quack Team Member
Quick Quack Car Wash
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Envoy Customer Service Representative/Ramp Agent
Envoy Airlines
07.2023 - 08.2023
- The duties as a customer service representative included, learning to navigate through the computer system they provided, help customers book, change, and plan flights. Provide them with help and answer any questions they had about prices, travel, etc.
- As a ramp agent our duties were to work in a team, in the most time efficient way. To deliver luggage from the aircraft to the baggage station, and reload the aircraft with the next flights luggage, and ensure the aircraft is in shape for the next flight, all under 30 minutes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Veterans Memorial High School
Corpus Christi, TXFlight School - Aviation
Sky Rider Aviation
Rockport, TXSkills
- Determined and Punctual
- Detail-oriented and Organized
- Communication Skills
- Problem-Solving
- Time Management
- Attention to Detail
Workskills
- Certified in 2016 Microsoft Word
Volunteer Experience
- Montclair Elementary (2 years)
- Haas Middle School (2 years)
Certification
- 2016 Microsoft Word
Timeline
Quick Quack Team Member
Quick Quack Car Wash
07.2024 - Current
Envoy Customer Service Representative/Ramp Agent
Envoy Airlines
07.2023 - 08.2023
Babysitting
High School Diploma -
Veterans Memorial High School
Flight School - Aviation
Sky Rider Aviation