Summary
Overview
Work History
Education
Skills
Timeline
Additional Experience
Generic

Amaris Rutkowski

Toney

Summary

Organized, ethical, and determined customer service professional with more than 4 years of experience leveraging interpersonal and problem-solving skills to accomplish goals. Collaborative and adaptable team player interested in pursuing a career in anything related to customer service and administrative support. Skilled in operations, compliance, deadlines, social skills, and critical thinking.

Diligent [Desired Position] with proven background in client care. Successfully managed client interactions and provided solutions to enhance client satisfaction. Demonstrated strong communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Client Care Specialist

Gracefully Aging
12.2024 - Current
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Monitored client health and emotional well-being, reporting changes to healthcare professionals.
  • Provided companionship and social interaction to enhance quality of life for clients.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Relationship Banker

Regions Bank
01.2024 - 09.2024
  • Assisted clients with account management and product selection to enhance banking experience.
  • Executed daily transactions accurately while maintaining compliance with bank policies and procedures.
  • Developed strong client relationships through effective communication and personalized service.
  • Identified customer needs and recommended appropriate financial products to drive satisfaction.

Teller

PNC
06.2022 - 11.2023
  • Delivers a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
  • Processes a variety of customer interactions
  • Educates customers on alternatives available for their financial interactions.
  • Identifies banking opportunities during the customer interaction and refers to them as appropriate.
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
  • Applies product and procedural knowledge to solve customer’s problems.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits.
  • Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • PNC employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused- knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Processing Team Member

America’s Thrift Store
12.2021 - 01.2022
  • Sort donated items and identify great finds.
  • Help identify recyclable items. Even if we can’t sell it, we can keep it out of the landfill.
  • Get those great finds on the sales floor ready.
  • Load and unload carts to get merchandise out safely and efficiently.
  • Clean up and reset the processing area at the end of each day.

Caregiver

FirstLight Home Care
11.2020 - 12.2021
  • Managed medication reminders, ensuring timely administration per healthcare guidelines.
  • Developed personalized care plans in collaboration with families and interdisciplinary teams.
  • Implemented safety protocols to ensure a secure environment for clients during care activities.
  • Facilitated communication between clients, families, and healthcare providers to coordinate care effectively.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Triana Village Baptist School
Huntsville, AL

Skills

  • Leadership, decision-making, self starter, relationship building, interpersonal communication and more
  • Customer relations
  • Quality assurance standards
  • Client retention
  • In-home assessment
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Client documentation
  • Cognitive behavioral therapy

Timeline

Client Care Specialist

Gracefully Aging
12.2024 - Current

Relationship Banker

Regions Bank
01.2024 - 09.2024

Teller

PNC
06.2022 - 11.2023

Processing Team Member

America’s Thrift Store
12.2021 - 01.2022

Caregiver

FirstLight Home Care
11.2020 - 12.2021

Triana Village Baptist School

Additional Experience

  • Alorica | Customer Service
  • Albert’s Flowers | Cashier/Delivery Driver
  • C&R Title Pawn | Customer Service
  • Jack’s | Cashier
  • Kroger | Lead Fuel Clerk
  • Madison County Schools | Child Nutrition Program Worker

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Amaris Rutkowski