AMARIS SALGADO
Bethlehem,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
DERMDOX
02.2021 - Current
- Answered multi-line phone system, handling every call with the utmost care and efficiency, routing calls, delivering messages to staff and charting all patient information.
- Organizing, restocking supplies, maintaining the office clean.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems including incoming and outgoing mail.
- Scheduling appointments and calling all referrals.
- Keeping an open line of communication between providers, surgeons, management and staff members in all offices being their go to.
- Traveling to other offices when coverage is needed.
- Money handling and posting all copayments and balances received logging all payments and labeling accurately.
- Handling lunch orders for the office staff and keeping communication with all drug reps.
- Being the first to open everyday and last to leave making sure all lights are off and doors are locked.
- Communicating with the billing department multiple times a day making sure all issues are addressed, updating any changes with patient insurances.
- Calling maintenance if a light goes out or the elevators are down.
- BILINGUAL / TRANSLATING
Waitress
Flaming Crab
11.2020 - 02.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Front Desk Agent
Days Inn Hotel
03.2020 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Hostess
Rocco's Tacos And Tequila Bar
05.2018 - 11.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored restrooms regularly to keep organized and clean.
- Checking on seating area, keeping occupied.
- Ensuring every customer excellent speedy service.
Education
High School Diploma -
Edge Water High School
Orlando06.2013
Skills
- Workflow Optimization
- Expense Reporting
- Information Security
- Computer Skills
- Client Relations
- Confidential Document Control
Makeup Artist
Managing my own small Makeup business Wake.up_Makeup
Since 2020. Advertising, Building and Always being re-booked by
my clientele through out the years for a number of events:
- Kids Parties Face Painting.
- Bridal Weddings, Bride and bridesmaids.
- Creative Special effects Makeup.
I am very active in my community providing excellent, professional outstanding services.
Including kids face painting events for Health networks
such as: Neighborhood Health Centers of the Lehigh Valley (NHCLV)
Timeline
Administrative Assistant
DERMDOX
02.2021 - Current
Waitress
Flaming Crab
11.2020 - 02.2021
Front Desk Agent
Days Inn Hotel
03.2020 - 09.2020
Hostess
Rocco's Tacos And Tequila Bar
05.2018 - 11.2019
High School Diploma -
Edge Water High School