Receive emergency and non-emergency calls and record significant information
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information.
Amazon Delivery Driver (DAT3)
Amazon
01.2020
Transporting and delivering goods, merchandise, and/or other items in a safe and timely manner
Picking up, transporting, and dropping off packages and small shipments within a local region or urban area.
Asurion Field Tech and Insurance Expert
Asurion
01.2021 - Current
Provide premier service and upsell products that give each customer the best experience with their technology
Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
Meet with customers face-to-face at their homes
Always upsell Asurion smart home and other products
Meet sales and service goals and grow from feedback and coaching
Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather.
Music Producer
Music Production
01.2014 - Current
Arranges compositions, runs recording sessions, and suggests changes to instrumentation, effects, and lyrics
Guides the mixing, mastering, and recording engineers
Gathers ideas and inspiration for projects and develops the vision and direction for each project
Edits music clips of integrated content the company produces and uploads on the company’s web site
Assist in venue mixes.
Unarmed Security Officer
Plaza Security LLC.
01.2019 - 01.2021
Patrolling property and ensuring all access points are secure and free of suspicious activity
Monitoring surveillance equipment; inspecting buildings, and equipment
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
Prevents losses and damage by reporting irregularities
Maintains organization's stability and reputation by complying with legal requirements.
Store Clerk/ Customer Service Representative
H&M
01.2019 - 01.2020
Welcoming customers to the store, assisting them with their needs, answering any questions that they may have, helping customers locate items around the store, and providing advice or recommendations
Operating cash registers, scanners, accepting payments and providing a receipt to every customer
Offering information about products, solving any inquiries, and arranging displays around store.
Marketing Coordinator
Pavilion of Hope, Inc.
01.2018 - 01.2019
Assist Marketing Team in implementing all marketing activities and provide administrative support
Developing strategies and tactics to boost the company’s reputation and drive qualified traffic
Produce valuable and engaging content for our website that attracts customers
Measure and report on the performance of marketing campaigns, gain insight, and assess against goals.
Summer and Afterschool Program Office Administrator
Georgia Express Meals, Inc.
01.2016 - 01.2018
Designed forms for record keeping, Tracked and maintained daily records on meals served, maintained time and attendance records for staff, provided administrative support to Program Director
Taking phone calls, scheduling appointments, and providing administrative and clerical support including mailing, scanning, faxing, and copying to management
Performed data entry and scan documents, maintain electronic and hard copy filing system, maintain office supplies for department, running errands for company to post office and office supply store, schedule travel arrangements for managers, preparing and modifying documents including correspondence, reports, drafts, memos, and emails, managing calendar for managing director, answering phone calls from customers regarding their inquiries.
Cashier / Cook
Watcha Good Chicken & Fish
01.2015 - 01.2016
Assisted customers and cooked orders
Washing work tables
Cleaning kitchen work areas, equipment, utensils, and dishes
Removing trash when full
Washing and peeling vegetables using knife or peeling machine
Loading and Unloading trucks picking up or delivering food and supplies
Sweeping and mopping floors
Setting up banquet tables.
Maintenance
Stone Mountain Park
01.2014 - 01.2015
Sweeping and mopping floors, vacuuming carpets
Washing and sanitizing sinks and showers and restocking disposables
Ensuring spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
Ensuring that the sacrifice and valor terraces are unlocked and ready for access by customers
Washing and sanitizing mirrors, door knobs, etc
Utilize insecticides to prevent infestation by dangerous pests
Report major damages and oversee repairs
Shoveling snow from the sidewalk, lifting heavy items, moving chairs, etc
Restocking bathrooms and supply closets when needed
Being able to stand long periods of time (12 hours)
Being able to communicate through walkie-talkie with team members.
Education
Licensed Life and Health Insurance Agent -
01.2023
Degree, Project Management -
DeVry University
01.2023
Diploma, College Prep -
Redan High School
01.2016
Skills
Self-motivated and Dependable
Excellent Customer Service Skills
Proficient in Microsoft Office
Excellent Communication and Interpersonal Skills
Outstanding Organizational and Leadership Skills
Good Judgement skills
Ability to relate and work well with others
Professional Background - Experience
01/01/21, Present, Asurion, Asurion Field Tech and Insurance Expert, Provide premier service and upsell products that give each customer the best experience with their technology. Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics. Meet with customers face-to-face at their homes. Always upsell Asurion smart home and other products. Meet sales and service goals and grow from feedback and coaching. Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather.
01/01/21, BLS Limousine Services, Dispatcher, Receive emergency and non-emergency calls and record significant information. Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations. Monitor the route and status of field units to coordinate and prioritize their schedule. Provide field units with information about orders, traffic, obstacles and requirements. Enter data in computer system and maintain logs and records of calls, activities and other information.
01/01/20, Amazon, Amazon Delivery Driver (DAT3), Transporting and delivering goods, merchandise, and/or other items in a safe and timely manner. Picking up, transporting, and dropping off packages and small shipments within a local region or urban area.
01/01/19, 01/01/21, Plaza Security LLC., Unarmed Security Officer, Patrolling property and ensuring all access points are secure and free of suspicious activity. Monitoring surveillance equipment; inspecting buildings, and equipment. Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Prevents losses and damage by reporting irregularities. Maintains organization's stability and reputation by complying with legal requirements.
01/01/19, 01/01/20, H&M, Store Clerk/ Customer Service Representative, Welcoming customers to the store, assisting them with their needs, answering any questions that they may have, helping customers locate items around the store, and providing advice or recommendations. Operating cash registers, scanners, accepting payments and providing a receipt to every customer. Offering information about products, solving any inquiries, and arranging displays around store.
01/01/18, 01/01/19, Pavilion of Hope, Inc., Marketing Coordinator, Assist Marketing Team in implementing all marketing activities and provide administrative support. Developing strategies and tactics to boost the company’s reputation and drive qualified traffic. Produce valuable and engaging content for our website that attracts customers. Measure and report on the performance of marketing campaigns, gain insight, and assess against goals.
01/01/16, 01/01/18, Georgia Express Meals, Inc., Summer and Afterschool Program Office Administrator, Designed forms for record keeping, Tracked and maintained daily records on meals served, maintained time and attendance records for staff, provided administrative support to Program Director. Taking phone calls, scheduling appointments, and providing administrative and clerical support including mailing, scanning, faxing, and copying to management. Performed data entry and scan documents, maintain electronic and hard copy filing system, maintain office supplies for department, running errands for company to post office and office supply store, schedule travel arrangements for managers, preparing and modifying documents including correspondence, reports, drafts, memos, and emails, managing calendar for managing director, answering phone calls from customers regarding their inquiries.
01/01/15, 01/01/16, Watcha Good Chicken & Fish, Cashier / Cook, Assisted customers and cooked orders. Washing work tables. Cleaning kitchen work areas, equipment, utensils, and dishes. Removing trash when full. Washing and peeling vegetables using knife or peeling machine. Loading and Unloading trucks picking up or delivering food and supplies. Sweeping and mopping floors. Setting up banquet tables.
01/01/14, 01/01/15, Stone Mountain Park, Maintenance, Sweeping and mopping floors, vacuuming carpets. Washing and sanitizing sinks and showers and restocking disposables. Ensuring spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces. Ensuring that the sacrifice and valor terraces are unlocked and ready for access by customers. Washing and sanitizing mirrors, door knobs, etc. Utilize insecticides to prevent infestation by dangerous pests. Report major damages and oversee repairs. Shoveling snow from the sidewalk, lifting heavy items, moving chairs, etc. Restocking bathrooms and supply closets when needed. Being able to stand long periods of time (12 hours). Being able to communicate through walkie-talkie with team members.
01/01/14, Present, Music Production, Music Producer, Arranges compositions, runs recording sessions, and suggests changes to instrumentation, effects, and lyrics. Guides the mixing, mastering, and recording engineers. Gathers ideas and inspiration for projects and develops the vision and direction for each project. Edits music clips of integrated content the company produces and uploads on the company’s web site. Assist in venue mixes.
Timeline
Dispatcher
BLS Limousine Services
01.2021
Asurion Field Tech and Insurance Expert
Asurion
01.2021 - Current
Amazon Delivery Driver (DAT3)
Amazon
01.2020
Unarmed Security Officer
Plaza Security LLC.
01.2019 - 01.2021
Store Clerk/ Customer Service Representative
H&M
01.2019 - 01.2020
Marketing Coordinator
Pavilion of Hope, Inc.
01.2018 - 01.2019
Summer and Afterschool Program Office Administrator
Automotive Paint Technician Apprentice at ABRA (Auto Body Repair of America)Automotive Paint Technician Apprentice at ABRA (Auto Body Repair of America)