Amaris Veal
Sacramento,CA
Summary
Seasoned Care Manager with a proven track record at Aegis Senior Living, enhancing patient wellness and safety through expert care planning and empathetic patient & family support. Excelled in risk management and critical thinking, achieving significant improvements in patient satisfaction and care quality. Skilled in CPR/AED, with a strong focus on achieving healthcare excellence.
Overview
6
6
years of professional experience
Work History
Care Manager
Aegis Senior Living
Sacramento
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Served meals and gave necessary feeding assistance, ensuring each patient received proper nutrition.
- Assisted patients with activities of daily living such as feeding, toileting and bathing.
- Supported mealtime activities by feeding patients unable to do so independently while promoting dignity and respect throughout the process.
Crisis Counselor
WellSpace Health
Sacramento
10.2023 - 11.2024
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Caregiver Attendant
Serenity SLS
Sacramento, CA
04.2019 - 08.2021
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Certificate - Nursing
Prevail Academy ( Nursing Assistant School)
Sacramento A.S - Health Care Administration
Los Rios Community College
Sacramento06.2025
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Patient education
- Policy adherence
- Quality improvement
- ADL support
- Care quality assessments
- In-home care plans
- Healthcare
- Patient & family support
- Critical thinking
- HIPAA guidelines
- Records management
- Decision-making
- Care delivery
- Patient advocacy
Timeline
Care Manager
Aegis Senior Living
11.2024 - Current
Crisis Counselor
WellSpace Health
10.2023 - 11.2024
Caregiver Attendant
Serenity SLS
04.2019 - 08.2021
Certificate - Nursing
Prevail Academy ( Nursing Assistant School)
A.S - Health Care Administration
Los Rios Community College