AMARIS A. EDWARDS
Houston,TX
Summary
Highly skilled in providing outstanding customer service, with background a wide range of customer/client interaction. Strong understanding of personal interactions and a fast pace learner. Demonstrate exceptional communication skills and ability to handle high-volume situations with ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Environmental Consultant
Forefront Emergency Management, LP
Humble, TX
02.2023 - Current
- Conduct the required federal and/or state agency notifications on behalf of our clientele regarding incidents and complete the necessary written documentation requirements for these agencies where applicable.
- Act as a liaison with federal, state, and local trustees both on-site and off-site.
- Conduct site health and safety assessments.
- Implement and monitor a site safety plan.
- Develop a long-term response plan and daily Incident Action Plans (IAPs).
- Provide financial/logistical support and manage resources.
- Conduct on-site management
- Set obtainable objectives for a response
- Manage media response.
Emergency Management Specialist- Trainer
Mississippi Emergency Management Agency
Pearl, MS
03.2022 - 02.2023
- Develop and maintain productive whole community preparedness (planning, training, and exercises).
- Develop, administer, and conduct emergency, disaster preparedness trainings.
- Develop, maintain, and evaluate plans to ensure adequacy and conformance
- Develop and perform exercises and evaluations of emergency operations plans
- Provide all-hazards technical assistance regarding preparedness programs and activities to whole community partners and stakeholders.
- Maintain knowledge of preparedness activities, programs and products at the state level and in assigned region to include but not limited planning efforts, local exercises, and independent training.
- Participate in meetings, workshops and conferences
- Assist in preparedness public outreach programs
- Distribute AARs with gaps/improvements, recommended training courses and the agency which can conduct the training and improve deficiencies
Sales Associate
Bath & Body Works
Pearl, MS
11.2019 - 01.2023
- Managed inventory levels, ensuring stock was organized and accessible.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained a clean and inviting store environment for customer satisfaction.
- Collaborated with team members to achieve daily sales goals and objectives.
Emergency Management Specialist- Coordinator
Mississippi Emergency Management Agency
Pearl, MS
07.2021 - 03.2022
- Providing technical assistance to county officials and emergency personnel in the preparation and implementation of local emergency plans.
- Working successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Presenting disaster and emergency preparedness programs to local organizations, schools, and communities.
- Overseeing mandatory training courses to partners and stakeholders to prepare their community for disasters.
- Developing and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Staying updated on federal, state and local regulations governing emergency response plans.
Disaster Reservist
Mississippi Emergency Management Agency
Pearl, MS
01.2021 - 07.2021
- Collaborated with the Mississippi State Department of Health for documenting COVID-19 Relief
- Executed emergency preparedness procedures in accordance with state and federal standards
- Created, managed, and updated documents
- Implemented and administered mandatory training courses to partners and stakeholders to prepare their
community for disasters.
Customer Service Representative
Lowes Home Improvment
Flowood, MS
04.2020 - 01.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, and exchanges
Education
Master of Science - Hazardous Materials Management
Jackson State University
Jackson, MS05.2023
Bachelor of Science - Industrial Technology-Emergency Management Technology
Jackson State University
Jackson, MS05.2021
Associate of Arts -
Hinds Community College
Raymond, MS05.2019
Skills
- Communication skills
- Team collaboration
- Training development
- Customer service
- Problem solving
Certification
- CPR/ First Aid/ AED
References
References available upon request.
Timeline
Environmental Consultant
Forefront Emergency Management, LP
02.2023 - Current
Emergency Management Specialist- Trainer
Mississippi Emergency Management Agency
03.2022 - 02.2023
Emergency Management Specialist- Coordinator
Mississippi Emergency Management Agency
07.2021 - 03.2022
Disaster Reservist
Mississippi Emergency Management Agency
01.2021 - 07.2021
Customer Service Representative
Lowes Home Improvment
04.2020 - 01.2021
Sales Associate
Bath & Body Works
11.2019 - 01.2023
Master of Science - Hazardous Materials Management
Jackson State University
Bachelor of Science - Industrial Technology-Emergency Management Technology
Jackson State University
Associate of Arts -
Hinds Community College
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