Amarisabel Reyes

• Greet: Proactively smile and acknowledge all customers; be the example of customer service and ensure associates are modeling

• Engage: Actively engage and assist any customers who need help

• Thank: Show appreciation for customers’ business and thank them for shopping with The Home Depot

• Partner with COS to review any outstanding customer issues

• Lead GET culture and set the example

• Ensure associates are using a hdPhone to drive excellent customer service

• Assist associates with customer-related inquiries and escalations

• Train associates in proper lock-up process and instruct associates to be available to retrieve products for customers

• Partner with MET on any service in the area. Ensure all samples and brochures are full and ordered

• Engage and qualify customers to sign them up for Service leads/measures or as a Pro Xtra member and ensure associates are comfortable with doing the same Staffing / Scheduling

• Partner with SASM / ASDS on to understand department call out rates and align on staffing / scheduling needs Drive Consultative Selling Behaviors

• Leverage the Consultative Selling Guide

• Review Top Action Quotes and assign any department 0 quotes

• Drive selling skills with Specialists & Associates using selling guides

• Purge no-home bays and merchandise product with sequenced homes Drive Operational Excellence Personal Development to focus on growing share of wallet and winning new Pros

• Review Sidekick dashboards for department WTD execution and validate associates are logging work with pack down and sample recently completed tasks for quality execution

• Review Pulse app for top and bottom classes based on L12 sales and prioritize top 3 classes for associates to validate daily and address shelf outs

• Use Store Pulse to review Open Quote Opportunity $ and partner with Specialist/SASM on quotes exceeding $5k

• Review event laydowns, swing areas and endcaps with an associate for on-shelf availability and Store Appearance Standards

• Ensure weekend event execution with support from the DSM and Service Providers

• Watch Specialty Spotlight Video and use info to teach selling skills to Specialty Associates

• Ensure all associates are knowledgeable signing customers up for Services leads/measures (Via Service Connect/#910), and setting appointments in Appointment Maker 2.0 or as a Pro Xtra customer

• Review ops shrink drivers in Store Pulse and educate associates

• Inform associates of the Theft Input Portal (TIP) and Awareline

• Review Store Pulse App for lead and measure performance

• Create development blueprint and update once per quarter

• Ensure Workday Knowledge Depot (KD) training is complete for me and my associates Consultative Selling 1:1s

• Complete Consultative Selling 1:1s with associates from my department in MyView every Fiscal Month Engagement/Development of Associates

• Ensure associates are offering installation service with every project

• Drive culture of recognition and engagement activities through communication boards, Homer Awards and Bravos, and Specialist of the Month

• Drive culture through executing Leader Behaviors (Respect, Celebrate, Develop, Inspire) recognition and engagement activities through communication boards

• Align and execute on company/store priorities in communication channels

• Schedule 1:1s with SASM, focusing on Development Blueprint

• Supervise work activities of associates within assignment departments; provide informal/formal performance-based coaching and feedback and recommendations to ASM on corrective action

• Validate that there is a curbside runner assigned from 9a-6p daily

• Encourage utilization with the hdPhones to help drive GET and LTPA behaviors

• Oversee picking and staging tasks

• Ensure all orders and deliveries are on schedule, damage free and are ready for the customer

• Focus on customer service and resolving challenges with deliveries

• Maintain Store Appearance Standards Staffing

• Order staging location shelves are neatly organized and ensure empty carts are ready

• Proactively respond when inbound phone calls come in, quickly identify a customer’s needs Performance

• Understand and drive GET, LTPA, Accuracy Behaviors, and Cashier Friendliness

• Assign and follow up on a weekly audit of the locker holding area • Review all sold customer will calls over 30 days for order status accuracy • Ensure that work bin tasks are completed Drive Operational Excellence • Follow up on aged orders

• Complete the monthly accuracy cart Personal Development

• Ensure all screens, scan guns, and pin pad are wiped down periodically, and registers are stocked with necessary materials

• Review Coverage by Day Report, Warboard, Overtime and callouts to create a game plan to solve for coverage gaps

• Partner with ASDS to understand department call out rates and align on staffing / scheduling needs

• Review the completion and accuracy of the book and physical (monthly) and special order on had (weekly) report

• Validate observations completed by Lead to be sure that feedback is being delivered

• Review ops shrink drivers in Store Pulse and educate associates

• Understand and drive accuracy behaviors during transactions

• Ensure cancelled BOSS orders are properly processed

• For Aged BOPIS & BOSS Orders, contact customer, cancel order if needed

• Regularly remove RTV's and Returns to keep area clear and accessible. Ensure RTVs get to Receiving

• Create development blueprint and update once per quarter

• Build a pipeline through developing talent by teaching, coaching and training Engagement /Development of Associates

• Align and execute on company/store priorities in communication channels (Weekly Staff Meeting, The Same Page, Weekly Playbook, Internal Communications, MyView notifications, and Projects in MyView)

• Supervise work activities of associates within assignment departments; provide informal/formal performance-based coaching and feedback and recommendations to ASM on corrective action