Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amarissa Di Masi

Houston,TX

Summary

Dynamic customer service professional with extensive experience at Fitness Connection, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I consistently transformed challenges into positive outcomes, ensuring high satisfaction levels. Proficient in data entry and maintaining professionalism under pressure, I thrive in fast-paced environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Fitness Connection
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front End Associate

Fitness Connection
03.2022 - 11.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Waitress Supervisor

Johnny B's Outlaw Saloon
02.2021 - 11.2021
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.

Sales Associate

Quick Quack Car Wash
11.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Host

Gengis Grill
03.2016 - 08.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Evolution Academy
Spring, TX
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Appointment scheduling

Timeline

Customer Service Representative

Fitness Connection
07.2024 - Current

Front End Associate

Fitness Connection
03.2022 - 11.2023

Waitress Supervisor

Johnny B's Outlaw Saloon
02.2021 - 11.2021

Sales Associate

Quick Quack Car Wash
11.2018 - 03.2019

Host

Gengis Grill
03.2016 - 08.2017

Evolution Academy
Amarissa Di Masi