Amariyah Simon-jones
Daingerfield,TX
Summary
Experienced customer service representative with a personable and dedicated approach. Skilled in customer relations and data entry. Committed team player with an upbeat and positive attitude. Proven ability to establish rapport with clients, ensuring satisfaction and contributing to company success. Relentlessly motivated to excel in any role or department, making me a valuable asset.
Overview
3
3
years of professional experience
Work History
Sales Representative
Concentrix
01.2024 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Specialist
Telecommute
04.2023 - 11.2023
- Company Overview: CRM specialist
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
- CRM specialist
Customer Services Representative Internship
ETEX TELEPHONE COOPERATIVE
01.2022 - 03.2023
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information
Education
High school Diploma - Some college
Daingereld High School
Skills
- Ecient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
References
Allyson Williams
972-849-8690
Concentrix Supervisor
awilliams.andrews@yahoo.com
Lataura Roberson
903-767-8611
Etex Net Manager
Timeline
Sales Representative
Concentrix
01.2024 - 09.2024
Customer Service Specialist
Telecommute
04.2023 - 11.2023
Customer Services Representative Internship
ETEX TELEPHONE COOPERATIVE
01.2022 - 03.2023
High school Diploma - Some college
Daingereld High School