Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarjeet Kaur

Plantation,Florida

Summary

Developed strong administrative and organizational skills in fast-paced office environment, mastering efficient task management and effective communication. Proven ability to handle multiple responsibilities simultaneously while maintaining high accuracy and quality. Looking to transition into new field where these skills can drive organizational success and support team objectives. Detail-oriented [manager] with solid background in clerical tasks and administrative support. Proven track record of efficiently managing office duties, including data entry and document organization. Demonstrated ability to maintain accurate records and utilize effective communication skills to collaborate with teams. Offering excellent organization and communication skills with genuine interest in administrative functions and office management. Brings quick learning ability and strong grasp of technology, including proficiency in office software and data management. Ready to use and develop organizational and communication skills in [Desired Position] role.

Overview

22
22
years of professional experience

Work History

Full Time Clerical

Macy's
03.2023 - Current
  • Responded to inquiries from callers seeking information.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Collaborated with team members on projects, providing support through research and data entry tasks.
  • Utilized Microsoft Office Suite programs proficiently to compose documents, create spreadsheets, develop presentations as needed.
  • Contributed to a well-organized work environment by keeping supplies stocked and equipment in good working order.
  • Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in the preparation of reports and presentations for internal meetings and client conferences.

Customer Service Agent

Alorica
04.2016 - Current
  • Call center agent – sales internet and phone service, handle calls, fix billing issues.

Customer Service Supervisor

TjMaxx
04.2015 - 02.2016
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Assign employees to specific duties
  • Enforce safety, health, and security rules.

Medical Assistant Teacher M.A

Florida Career College
08.2011 - 11.2012
  • Supervise students in classroom, halls, cafeteria’s, and school yards
  • Tutor and assist children individually or in small groups to help those master assignments and to reinforce learning concepts presented by teachers
  • Type file, and duplicate materials
  • Use computers, audio-visual aids, and other equipment and materials to supplement presentations
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Customer Service Coordinator

Tjmaxx
11.2002 - 08.2006
  • Conform with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Determine charges for services requested
  • Collect deposits or payments, or arrange for billing.

Education

Medical Assistant -

Florida Career College
Lauderhill Lakes, FL
08.2010

B.A -

Arya College
Pathankot, Punjab
06.2000

High School diploma -

Model High School
Pathankot, Punjab
04.1998

Skills

  • Master in computer application
  • Copying documents
  • Faxing Documents
  • Maintaining Office Supplies
  • File Organization
  • Microsoft Office
  • Scheduling appointments
  • Filing systems
  • Billing and Invoicing
  • Document Management
  • Report Preparation
  • Meeting Coordination
  • Expense Reporting
  • Scanning Files
  • Customer Service
  • Positive Attitude
  • Time Management
  • Office Administration
  • Strong Problem Solver
  • Excel spreadsheets
  • Staff Management
  • Front Office Management

Timeline

Full Time Clerical

Macy's
03.2023 - Current

Customer Service Agent

Alorica
04.2016 - Current

Customer Service Supervisor

TjMaxx
04.2015 - 02.2016

Medical Assistant Teacher M.A

Florida Career College
08.2011 - 11.2012

Customer Service Coordinator

Tjmaxx
11.2002 - 08.2006

B.A -

Arya College

High School diploma -

Model High School

Medical Assistant -

Florida Career College
Amarjeet Kaur