Dynamic professional with a proven track record in campaign management and customer service, notably at The Outreach Team. Excelled in adapting communication to diverse populations and spearheaded product enhancements, leading to increased team morale and efficiency. Skilled in data entry and exceptional communication, demonstrating adaptability and a results-driven approach with a focus on achieving and exceeding goals.
Hi, I’m
Amarna Plummer
Lancaster,CA
Summary
Overview
8
years of professional experience
1
Certification
Work History
The Outreach Team
Lead Canvasser
04.2024 - Current
Job overview
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Regularly exceeded daily contact quotas through efficient time management techniques and a focused work ethic.
- Assisted in training new canvassers, providing guidance on best practices for successful outreach efforts.
- Analyzed customer feedback to identify opportunities for product enhancements.
- Boosted team morale, organizing weekly meetings to share successes and strategize for upcoming challenges.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
C and D Interiors
Brand Ambassador
08.2022 - Current
Job overview
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Jackson Hewitt
Tax Preparer
12.2021 - 04.2024
Job overview
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Sally's Beauty Supply
Assistant Store Manager
09.2019 - 05.2023
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Access Homecare
Direct Staff
05.2016 - 09.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Antelope Valley CollegeLancaster, CA
No Degree from Business Administration
05.2026
University Overview
Skills
- Data Entry
- Direct marketing understanding
- Assertiveness
- Data Gathering
- Campaign Management
- Product and Service Sales
- Customer Service
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Professional Demeanor
- Written Communication
Timeline
Lead Canvasser
The Outreach Team
04.2024 - Current
Brand Ambassador
C and D Interiors
08.2022 - Current
Tax Preparer
Jackson Hewitt
12.2021 - 04.2024
Assistant Store Manager
Sally's Beauty Supply
09.2019 - 05.2023
Direct Staff
Access Homecare
05.2016 - 09.2019
Antelope Valley College
No Degree from Business Administration
[Timeframe]
- CNP - Certified Notary Public
- Certified tax preparer, Ctec
Certification
[Timeframe]
- CNP - Certified Notary Public
- Certified tax preparer, Ctec
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