AMARRA LEE
Arlington,TX
Summary
Proven leader in the hospitality sector, notably with Hilton Garden Inn Hotel, adept at exceeding sales targets and enhancing customer satisfaction. Skilled in organizing impactful events and building lasting client relationships. Demonstrates exceptional time management and problem-solving abilities, ensuring meticulous attention to detail and outstanding service delivery.
Overview
13
13
years of professional experience
Work History
Director of Sales
Hilton Garden Inn Hotel
11.2020 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Liaised with clients to determine exact event requirements.
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Event Services Manager
Capital Plaza Hotel And Convention Center
08.2019 - 03.2020
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Catering Sales Manager
Doubletree By Hilton Hotel
06.2011 - 08.2019
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Education
Associate of Arts - Special Education
Highland Community College
Highland, KS05.2013
Skills
- Meet Quarterly Goals and Budgets
- Build and Maintain Client Relationships
- Organize and Implement Events
- Time Management
- Strong Customer Service
- Problem-Solving
- Excellent Administrative Skills
- Attention to Detail
- Written and Verbal Communication
Timeline
Director of Sales
Hilton Garden Inn Hotel
11.2020 - Current
Event Services Manager
Capital Plaza Hotel And Convention Center
08.2019 - 03.2020
Catering Sales Manager
Doubletree By Hilton Hotel
06.2011 - 08.2019
Associate of Arts - Special Education
Highland Community College