Amarra Richards-Ikponmwen

Provide backup support to office staff by completing and filing tasks, answering phones, and scheduling appointments.

• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Mail patient appointment letters.
• Perform medical records management, including filing, organizing, and scanning documents.
• Managed approximately 30 incoming calls, emails, and faxes daily from customers.'
• Interview patients to verify and update clinical and demographic records.

• Assists in oversight of front desk and office activity in the absence of the Supervisor
• Schedules patient appointments and updates practice management system
• Collects patient demographics and insurance information and enters into practice management system
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed
• Schedule patients appointments for tests or consults
• Liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

• Help ensure medical facility and staff maintain a high level of ethical and professional standards
• Helps plan budgets and establish fees for services
• Evaluates job performances of clinical personnel
• Identifies quality assurance and risk management issues and brings them to the attention of appropriate managers
• Ensures that all clinical staff is accurately notating patients’ electronic health records
• Provide scheduling and coverage for all the satellite clinics
• Work closely with Registered Nurses, Nurse Practitioners, and other providers.

• Write and edit documents from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
• Manage accounts and perform bookkeeping
• Schedule and coordinate staff and other meetings
• Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
• Increase office participation in special events by creating a newsletter with detailed calendars and other office updates.

• Obtaining patient information and updating health records
• Scheduling follow-up appointments, procedures, and tests
• Recording patients' vitals and administering vaccines
• Assisting patients and their families to locate the facility's consultation offices and examination rooms
• Stocking and sterilizing examination rooms between patients.

• Showed patients to examination rooms and prepared them for the physician visit
• Recorded patients' medical history, vital statistics, and information such as test results in medical records
• Collected blood, tissue or other laboratory specimens, logged the specimens, and prepare them for testing
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
• Cleaned and sterilized instruments and dispose of contaminated supplies properly.

• Interacted with parents, staff, visitors, and vendors daily
• Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems
• Answered telephones and transferred calls to appropriate staff members
• Purchased office equipment and supplies.