AMarrea Crews McClee
Westerville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identify and address issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CRCA
Norwich Springs Health Center
Hilliard, OH
12.2025 - Current
- Developed individualized care plans in collaboration with healthcare teams to enhance patient comfort.
- Provided compassionate personal care, including bathing, grooming, and feeding clients.
- Monitored vital signs and managed basic medical equipment accurately and efficiently.
- Advocated for patient needs, ensuring effective communication between families and healthcare provide
State Tested Nursing Assistant
Clipboard Health
San Francisco, CA
07.2025 - Current
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with clinical tasks, maintaining compliance with care protocols.
- Documented patient progress and reported changes to healthcare team promptly.
- Implemented infection control practices, enhancing overall patient welfare and safety.
State Tested Nursing Assistant
ShiftMed
Columbus, Ohio
01.2023 - Current
- Assist patients with daily living activities and personal hygiene, ensuring comfort and promoting self-sufficiency.
- Record and monitor patients' dietary intake to maintain accurate nutritional records.
- Measure and document vital signs, including blood pressure and heart rate, to support patient health assessments.
Sleep Technologist
Ohio Sleep Solutions
Westerville, Ohio
07.2024 - 07.2025
- Conduct comprehensive sleep studies to diagnose and evaluate sleep disorders, ensuring accurate data collection and analysis.
- Maintain high standards of quality assurance by regularly calibrating and troubleshooting equipment to optimize performance.
- Deliver compassionate patient care by monitoring and responding to patient needs during sleep studies, enhancing overall patient experience.
Help Desk Representative
Adecco Staffing Agency
Dublin, Ohio
06.2022 - 01.2023
- Assessed insurance claims to validate their accuracy, ensuring thorough investigation and communication with relevant parties regarding outcomes.
- Managed resolution of claims by evaluating documentation, accurately calculating benefits, and establishing appropriate compensation settlements.
- Supported legal processes by compiling necessary documentation, while keeping abreast of insurance policy details, eligibility criteria, and verification protocols.
Dispatch Coordinator
Nash Distribution
Reynoldsburg, Ohio
06.2021 - 06.2022
- Streamlined movement, planning, and scheduling operations through proficient use of designated software systems, ensuring efficient workflow management.
- Resolved customer and vendor inquiries, maintaining business relationships and fostering a reliable service environment.
- Coordinated logistics and delivery schedules with customers, ensuring accurate reconciliation of bills of lading and adaptation to schedule changes for optimal service delivery.
Case Manager
Tranzact Insurance Solutions
Dublin, Ohio
04.2019 - 06.2021
- Delivered comprehensive case management services, which included conducting initial assessments, facilitating crisis interventions, and advocating for clients, ensuring effective referral and consistent monitoring.
- Enhanced revenue by utilizing extensive knowledge of policies and employing effective communication techniques to finalize sales transactions.
- Streamlined administrative procedures by meticulously reviewing claims and documentation to ensure accurate coding, resolving billing discrepancies, and preparing essential reports, which contributed to the reduction of financial inconsistencies.
Team Leader
Teleperformance
Columbus, Ohio
09.2014 - 06.2019
- Managed comprehensive travel arrangements, ensuring tailored itineraries met diverse client requirements, including those with special needs.
- Resolved client inquiries and complaints, providing satisfactory solutions for travel accommodations and services.
- Enhanced sales performance by developing and implementing customized sales strategies, increasing service uptake among new and returning customers.
Education
Diploma - Early College Development
Westerville North High School
Westerville, Ohio05-2014
Certification - STNA Program
Alia Healthcare
Columbus, Ohio02-2023
Skills
- Customer Service
- Data Entry
- Microsoft Office Expert
- Insurance Sales
- Technical Support & Troubleshooting
- Help Desk Support
- Remote Desktop Service
Certification
- State Tested Nursing Assistant
- CPR
Timeline
CRCA
Norwich Springs Health Center
12.2025 - Current
State Tested Nursing Assistant
Clipboard Health
07.2025 - Current
Sleep Technologist
Ohio Sleep Solutions
07.2024 - 07.2025
State Tested Nursing Assistant
ShiftMed
01.2023 - Current
Help Desk Representative
Adecco Staffing Agency
06.2022 - 01.2023
Dispatch Coordinator
Nash Distribution
06.2021 - 06.2022
Case Manager
Tranzact Insurance Solutions
04.2019 - 06.2021
Team Leader
Teleperformance
09.2014 - 06.2019
Certification - STNA Program
Alia Healthcare
Diploma - Early College Development
Westerville North High School