Amarri Aton
Clinton,MD
Summary
Dynamic professional with a proven track record at each occupation. Enhancing guest experiences through exceptional communication and team management. Skilled in guest services and data entry proficiency, I excel in staff training and development, achieving significant improvements in guest satisfaction. Expert at fostering relationships and driving brand representation, I bring a vibrant energy to every interaction.
Overview
8
8
years of professional experience
Work History
Assistant Guest Relations Manager
The Dupont Circle Hotel
Washington, DC
02.2023 - Current
- Assist the Guest Relations Manager in overseeing the daily operations of the guest relations department.
- Welcome guests upon arrival, provide information about the facilities, and ensure their needs are met throughout their stay.
- Handle guest inquiries, requests, and complaints in a professional and timely manner, striving for guest satisfaction.
- Train, supervise, and motivate guest relations staff to deliver exceptional service and maintain high standards.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Monitor guest feedback and implement strategies to continuously improve service quality.
- Assist in creating and updating guest relations and front desk policies and procedures to enhance efficiency and effectiveness.
- Maintain accurate records of guest interactions, feedback, and resolutions.
- Handle administrative tasks, such as scheduling, budgeting, and report generation, as assigned by the Guest Relations Manager.
- Stay informed about industry trends, competitors' practices, and guest preferences to remain competitive and relevant.
Front Desk Agent
AC Hotel By Marriott
Washington, DC
08.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Security Officer
Allied Universal / Embassy Of Sweden
Washington, DC
12.2019 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Head Cashier
Shoe City
Capitol Heights, MD
02.2016 - 12.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
General Studies
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD05.2015
Skills
- Exceptional communication
- Staff Training and Development
- Team Management
- Cultural Awareness
- Upselling strategies
- Reservation Management
- Brand representation
- Guest satisfaction monitoring
- Guest Services
- Guest communication
- Data entry proficiency
- Guest inquiry resolution
- Guest Services Agent training
- Concierge services
- Customer Service
- Teamwork and Leadership
- Front Desk Operations
- Decision-Making
- Hotel operations
- Guest experiences
- Relationship Building
Timeline
Assistant Guest Relations Manager
The Dupont Circle Hotel
02.2023 - Current
Front Desk Agent
AC Hotel By Marriott
08.2022 - 02.2023
Security Officer
Allied Universal / Embassy Of Sweden
12.2019 - 08.2022
Head Cashier
Shoe City
02.2016 - 12.2019
General Studies
Dr. Henry A. Wise Jr. High School