Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarri Aton

Clinton,MD

Summary

Dynamic professional with a proven track record at each occupation. Enhancing guest experiences through exceptional communication and team management. Skilled in guest services and data entry proficiency, I excel in staff training and development, achieving significant improvements in guest satisfaction. Expert at fostering relationships and driving brand representation, I bring a vibrant energy to every interaction.

Overview

8
8
years of professional experience

Work History

Assistant Guest Relations Manager

The Dupont Circle Hotel
Washington, DC
02.2023 - Current
  • Assist the Guest Relations Manager in overseeing the daily operations of the guest relations department.
  • Welcome guests upon arrival, provide information about the facilities, and ensure their needs are met throughout their stay.
  • Handle guest inquiries, requests, and complaints in a professional and timely manner, striving for guest satisfaction.
  • Train, supervise, and motivate guest relations staff to deliver exceptional service and maintain high standards.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Monitor guest feedback and implement strategies to continuously improve service quality.
  • Assist in creating and updating guest relations and front desk policies and procedures to enhance efficiency and effectiveness.
  • Maintain accurate records of guest interactions, feedback, and resolutions.
  • Handle administrative tasks, such as scheduling, budgeting, and report generation, as assigned by the Guest Relations Manager.
  • Stay informed about industry trends, competitors' practices, and guest preferences to remain competitive and relevant.

Front Desk Agent

AC Hotel By Marriott
Washington, DC
08.2022 - 02.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Security Officer

Allied Universal / Embassy Of Sweden
Washington, DC
12.2019 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Head Cashier

Shoe City
Capitol Heights, MD
02.2016 - 12.2019
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

General Studies

Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD
05.2015

Skills

  • Exceptional communication
  • Staff Training and Development
  • Team Management
  • Cultural Awareness
  • Upselling strategies
  • Reservation Management
  • Brand representation
  • Guest satisfaction monitoring
  • Guest Services
  • Guest communication
  • Data entry proficiency
  • Guest inquiry resolution
  • Guest Services Agent training
  • Concierge services
  • Customer Service
  • Teamwork and Leadership
  • Front Desk Operations
  • Decision-Making
  • Hotel operations
  • Guest experiences
  • Relationship Building

Timeline

Assistant Guest Relations Manager

The Dupont Circle Hotel
02.2023 - Current

Front Desk Agent

AC Hotel By Marriott
08.2022 - 02.2023

Security Officer

Allied Universal / Embassy Of Sweden
12.2019 - 08.2022

Head Cashier

Shoe City
02.2016 - 12.2019

General Studies

Dr. Henry A. Wise Jr. High School
Amarri Aton