ANDY A MARTIN
Denver,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Online Digital Team Lead
Wal-Mart Supercenter
03.2023 - Current
- Direct and supervise team of 80+ associates in the Online Grocery Pick-Up (Digital) department.
- Run day to day operations including but not limited to metrics (post/pre subs and first time pick rates), handle customer complaints both in person and over phone, quality checks on all out going products ensuring they go out to customer on time.
- Manage schedules, accept time off requests and identify coverage when short staffed.
- Monitor team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Hold daily team meetings to keep staff informed on where we are and what needs to be done throughout the day.
- Help out other departments within Wal-Mart while ensuring my department continues to run smoothly.
In-Home Delivery Associate
Wal-Mart Supercenter
08.2022 - 03.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Delivered and completed on-time deliveries to customers front door and/or in their home.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed safety procedures and regulations to protect packages and vehicles.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Online Digital Team Lead
Wal-Mart Supercenter
06.2021 - 07.2022
- Direct and supervise a team of 80+ associates in our Online Grocery Pick-Up (Digital) department.
- Run day to day operations including but not limited to our metrics (post/pre subs and first time pick rates), handle customer complaints both in person and over the phone, quality checks on all out going products ensuring they go out to the customer on time.
- Manage schedules, accept time off requests and identify coverage when short staffed.
- Monitor team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Hold daily team meetings to keep staff informed on where we are for the day and what needs to be done throughout the day.
- Help out other departments within Wal-Mart while ensuring my department continues to run smoothly.
Digital Shopper
Wal-Mart Supercenter
02.2021 - 06.2021
- Fulfilled customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Received and stocked merchandise throughout the facility and organizes and maintains area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.
Digital Shopper
Wal-Mart Supercenter
11.2018 - 01.2021
- Fulfilled customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Received and stocked merchandise throughout the facility and organizes and maintains area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.
Front End and Electronics Cashier
Wal-Mart Supercenter
07.2016 - 11.2018
- Operated cash register upfront and in our electronics department for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped build and organized a successful door to door campaign.
- I was the "go to" back room associate to process, load and organize all inventory.
- Greet and serve customers with efficient customer service.
Electronics and Tools Associate
Sears Roebuck
01.2014 - 12.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Stocker Associate
Marshalls Department Store
01.2012 - 01.2015
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Sales Representative
AT&T
01.2010 - 01.2011
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Zephyrhills High School
6335 12th St, Zephyrhills, FL 3354205.2010
Skills
- Team leadership and coaching
- Effective Multitasking
- Customer and Staff Relations
- Communication and Interpersonal Skills
- Safe Vehicle Operations
- Order Picking and Processing
Certification
- Walkie Stacker May 23' (electric walk-behind forklift with a mast capable of raising and lowering loads).
Timeline
Online Digital Team Lead
Wal-Mart Supercenter
03.2023 - Current
In-Home Delivery Associate
Wal-Mart Supercenter
08.2022 - 03.2023
Online Digital Team Lead
Wal-Mart Supercenter
06.2021 - 07.2022
Digital Shopper
Wal-Mart Supercenter
02.2021 - 06.2021
Digital Shopper
Wal-Mart Supercenter
11.2018 - 01.2021
Front End and Electronics Cashier
Wal-Mart Supercenter
07.2016 - 11.2018
Electronics and Tools Associate
Sears Roebuck
01.2014 - 12.2017
Stocker Associate
Marshalls Department Store
01.2012 - 01.2015
Sales Representative
AT&T
01.2010 - 01.2011
High School Diploma -
Zephyrhills High School