Amaryah Becker
Phoenix,AZ
Summary
Experienced leader with a demonstrated history of data governance, communication, project planning and management. Seeking to leverage background of project management and data governance to grow and add value as an asset to the department and the company.
Overview
10
10
years of professional experience
Work History
Data Governance - Program Management Sr Specialist
Charles Schwab
06.2021 - Current
- Maintained and governed data inventory as a data steward for Corporate Actions, Tax and Cost Basis, Trading and Architecture Strategy and Support, and Settlement Operations.
- Supported Data Governance efforts to build a robust business data inventory of critical and non-critical data in Collibra with associated metadata, data lineage, and established monitoring of data quality.
- Executed successful project plans leveraging resources and collaborating with business partners, directors, and technical subject matter experts to meet deadlines.
- Scheduled and facilitated meetings between data owners and business partners to provide updates and discuss future projects and initiatives.
- Addressed change management and the impact on data and databases as we integrated TDAmeritrade.
- Created and completed metadata to comply with firm standards for new and existing data.
- Mitigated risk resolving data quality issues.
- Identified and related critical data elements to MyGRC risk processes.
- Built effective working relationships with business partners.
- Lead and participated in the department engagement team to enhance team building and develop a plan to address engagement objectives.
Advisor Platform Support Specialist
Charles Schwab
06.2018 - 06.2021
- Foster client relationships through exceptional service in phone-based environment utilizing Salesforce to track interactions and on-going issues.
- Facilitated monthly engagement meetings in order to boost employee morale through discussions and activities.
- Partner with internal departments and third-party companies to research and resolve customer service questions.
- Assisted with first remote onboarding for team.
- Encourage and assist adoption of digital workflows to drive efficiency.
- Organize plan and setup events for Phoenix Advisor Services department.
- Provide technical support and problem resolution to advisors in a timely, professional, and courteous manner until resolution.
- Utilize effective listening skills to assess client needs and fully understand and resolve presented issues.
- Host webcasts on various Schwab products.
- Built and maintained relationships with clients to provide ongoing support.
Shift Lead
Dutch Brothers Coffee
07.2017 - 06.2018
- Managed schedules and conducted 1 on 1 meetings with staff for personal growth and development.
- Coached and mentored new employees to maximize team performance.
- Set goals and expectations prior to each shift with staff members to uphold and maintain Dutch Bros Culture and moral of staff on shift.
- Responsible for Store product - daily and monthly stock, including counting and ordering product needed.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Responsible to handle cash register transactions, balance after each shift and disperse tips among staff.
- Support team members and set them up for success.
Trainer
Dutch Brothers Coffee
07.2015 - 07.2017
- Part of development team of new training workflow in order to align with organization's goals, mission and vision.
- Assisted in restructuring and streamlining training workflow.
- Created trainee schedules and responsible to coordinate availability with assigned store location schedule.
- Responsible for multiple trainees at several locations concurrently.
- Worked alongside to train and coach new employees for 5 weeks to prepare for final exam for employment.
- Worked with trainees to promote Dutch Bros culture, develop efficient work habits and encourage positive work behavior.
- Cultivate and uphold a positive work environment daily for trainee as well as staff.
- Support team members and set them up for success.
Technical Support Representative
Grand Canyon University
07.2013 - 07.2015
- Part of management team for organizing and creating knowledge base utilized by employees and clients.
- Responsible for training new employees on both phone and chat support systems.
- Provided webcasts on GCU products.
- Responsible to provide technical support to GCU students and faculty members to remediate issues with student portals as well as online classrooms through phone and chat based environments.
Education
BBA - Business Management And Marketing
Grand Canyon University
Phoenix, AZSkills
- Project planning
- Project management
- Executing data governance standards
- Maintaining data inventory and data quality
- Business partner relationship management
- Scheduling and calendar management
- Training program and material development
- Effective communication
- Teamwork
- Technology adoption
- Documentation and reporting
- Skilled in Microsoft Office Suite
- Skilled in Collibra
Timeline
Data Governance - Program Management Sr Specialist
Charles Schwab
06.2021 - Current
Advisor Platform Support Specialist
Charles Schwab
06.2018 - 06.2021
Shift Lead
Dutch Brothers Coffee
07.2017 - 06.2018
Trainer
Dutch Brothers Coffee
07.2015 - 07.2017
Technical Support Representative
Grand Canyon University
07.2013 - 07.2015
BBA - Business Management And Marketing
Grand Canyon University
Awards
- Difference Maker Award - Charles Schwab 2020.
- Customer Service Award - Dutch Bros Coffee 2016.