Summary
Overview
Work History
Education
Skills
Timeline
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Amaryah Pierson

Olympia Fields,Illinois

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience

Work History

Warehouse Associate

Amazon
Country Club Hills, Illinois
01.2023 - 12.2023
  • Received and processed incoming shipments, verified accuracy of items against purchased orders.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Packed boxes and stock using organizational guidelines.

Customer Service Representative

True Blue Car Wash
Markham, Illinois
02.2021 - 03.2023
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Sold monthly memberships.

Front Desk Receptionist

LaQunita Inn & Suites
Tinley Park, Illinois
01.2022 - 12.2022
  • Greeted customers warmly and made them feel welcome.
  • Processed payments from customers using a variety of payment methods including credit cards, checks, and checks.
  • Coordinated travel arrangements for employees and visitors when required.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.

Lead Assistant Manager

Speedway LLC
Olympia Fields, IL
01.2018 - 12.2020
  • Assisted in the recruitment, interviewing, and hiring of new employees.
  • Ensured that all safety regulations were followed at all times.
  • Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
  • Resolved customer complaints in a professional manner while maintaining excellent customer relations.
  • Maintained accurate records of employee attendance, payroll, and other related documents.
  • Enforced disciplinary actions when necessary according to company guidelines.
  • Performed administrative tasks such as scheduling shifts or preparing documents for management review.
  • Handled cash transactions accurately while ensuring proper security protocols were followed.

Crew Member

Jersey Mike's Subs
Frankfort, Illinois
11.2015 - 04.2017
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted in the preparation of food items such as sandwiches and salads.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Hostess/Cashier

Hollywood Casino Toledo
Joliet, Illinois
06.2012 - 05.2014
  • Greeted guests warmly upon arrival, seating them promptly.
  • Provided menus to customers and answered questions regarding menu items.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.

Switchboard Operator

Chicago White Sox
Chicago, Illinois
04.2007 - 10.2011
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Handled confidential information with discretion and professionalism.
  • Provided training and coaching to new PBX operators.

Suite Concierge

At Your Service
Chicago, Illinois
10.2004 - 10.2011
  • Greeted customers and directed them to appropriate suite locations.
  • Expediently handled guest concerns. inquiries and requests.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Built and maintained productive relationships with employees.

Education

Associate of Science - Criminal Justice

Prairie State College
Chicago Heights, IL

Some College (No Degree) - Accounting and Business Management

DePaul University
Chicago, IL

Skills

  • Inventory counting
  • Workplace Cleanliness
  • Stock control
  • Barcode scanning
  • Cycle counting
  • Problem-Solving
  • Attention to Detail
  • Basic Mathematics

Timeline

Warehouse Associate

Amazon
01.2023 - 12.2023

Front Desk Receptionist

LaQunita Inn & Suites
01.2022 - 12.2022

Customer Service Representative

True Blue Car Wash
02.2021 - 03.2023

Lead Assistant Manager

Speedway LLC
01.2018 - 12.2020

Crew Member

Jersey Mike's Subs
11.2015 - 04.2017

Hostess/Cashier

Hollywood Casino Toledo
06.2012 - 05.2014

Switchboard Operator

Chicago White Sox
04.2007 - 10.2011

Suite Concierge

At Your Service
10.2004 - 10.2011

Associate of Science - Criminal Justice

Prairie State College

Some College (No Degree) - Accounting and Business Management

DePaul University

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Amaryah Pierson