Summary
Overview
Work History
Education
Skills
Timeline
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Amaryllis A. Hall

Ft Worth,TX

Summary

Results-driven claims specialist with extensive experience at Sedgwick, recognized for navigating complex claims processes and delivering outstanding customer service. Demonstrates exceptional precision in task execution and crisis management, consistently surpassing service and efficiency benchmarks. Proficient in Microsoft Office and adept in data management, contributing to seamless operations and enhanced client satisfaction. Career ambitions include leveraging expertise to drive operational excellence in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Leave of Absences Examiner

Sedgwick
Irving, TX
02.2023 - 06.2024
  • Coordinated initiation of FMLA and unpaid leave requests across various categories, including state-mandated, military, and company-specific claims.
  • Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations
  • Multitask effectively and efficiently to extract necessary information from more than 15 systems
  • Review claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client
  • Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system
  • Maintains professional client relationships and provides excellent customer service

Car Sharing Lead Associate

Allstate
Dallas, TX
10.2019 - 02.2023
  • Engaged in high-volume client discussions regarding billed charges through various communication platforms.
  • Conduct research and gather data to ascertain value of personal property in specific cases.
  • Prepared final documentation for contracts, purchase receipts, and vehicle registrations.
  • Facilitates acquisition and distribution of used vehicle stock.
  • Analyze, monitor, and adjust the daily inventory of available vehicles to optimize customer options.
  • Conducted onboarding sessions focused on organizational procedures.
  • Monitored team performance, achieved high sales targets, and set ambitious goals.

Sales Associate

Kohl's
Fort Worth, TX
09.2016 - 04.2019
  • Engage customers by greeting them, offering assistance with products and services, operating a cash register, scanning items, bagging merchandise, and properly handling different methods of payment.
  • Accurately and efficiently execute point-of-sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
  • Meet and/or exceed credit goals.
  • Supported the training process for new hires on the service team, including teaching process best practices and proper point-of-sale procedures.

Education

Bachelor of Business Administration -

Texas Woman’s University
Denton, Tx
08.2025

Associate of Applied Science - Business Administration

Tarrant County College
Fort Worth, TX
05.2017

Skills

  • Proficient in Microsoft Office
  • Precision in Task Execution
  • Strong Verbal Communication
  • Data Management
  • Crisis Management Skills
  • Data Interpretation Skills
  • Claims processing
  • Disability claims process

Timeline

Leave of Absences Examiner

Sedgwick
02.2023 - 06.2024

Car Sharing Lead Associate

Allstate
10.2019 - 02.2023

Sales Associate

Kohl's
09.2016 - 04.2019

Bachelor of Business Administration -

Texas Woman’s University

Associate of Applied Science - Business Administration

Tarrant County College

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Amaryllis A. Hall