Amaryllis Gomez
San Leandro,California
Summary
Dynamic Assistant Store Manager at Clarks Shoes with a proven track record in enhancing customer experience and driving sales through effective staff supervision and strategic merchandising. Skilled in problem-solving and transaction processing, I successfully resolved customer issues, leading to improved satisfaction rates and operational efficiency.
Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Clarks Shoes
02.2021 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
San Leandro High School
San Leandro, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Staff supervision
- Store operations
- POS systems
- Mentoring and coaching
- Issue resolution
- Transaction processing
- Flexible schedule
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Clarks Shoes
02.2021 - 06.2024
San Leandro High School
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